Summary:
 ON APRIL 3 2012 WE DROVE OUR 2011 TOYOTA PRIUS TO A FULL AND COMPLETE STOP AT A STOP SIGN IN A RESIDENTIAL NEIGHBORHOOD. WHILE WE WERE STOPPED, THE CAR SURGED FORWARD APPROXIMATELY 5 FEET BEFORE COMING TO A STOP. MY WIFE, WHO AS DRIVING LOOKED DOWN TO CHECK THAT HER FOOT WAS ON THE BRAKE. WHILE STARING AT HER FOOT SQUARELY ON THE BRAKE, THE CAR SURGED FORWARD AGAIN ABOUT 3 FEET. THE CAR THEN SURGED FORWARD AGAIN ABOUT ONE FOOT BEFORE STOPPING. LUCKILY THERE WAS NO CROSSING TRAFFIC, PEDESTRIANS OR ANY OTHER OBSTRUCTIONS. NO COLLISION OCCURRED AND NO ONE WAS HURT. WE CALLED TOYOTA CARE IMMEDIATELY AND THEY PROMPTLY PICKED UP THE CAR AND TOOK IT TO THE DEALER. THE DEALER LATER CALLED US AND INFORMED US THAT THEY HAD DIAGNOSED THE CAR AND THAT NO PROBLEM COULD BE FOUND. WE DISPUTED THAT WE WERE UNWILLING TO TAKE THE CAR BACK UNTIL A PROBLEM WAS FOUND AND THEY TOLD US THAT THEY HAD DONE EVERYTHING THEY COULD DO AND EVEN HAD DRIVEN THE CAR 10 MILES WITH NO INCIDENT. I INFORMED THEM THAT WE HAD DRIVEN THE CAR NEARLY 10,000 MILES AND IT HAPPENED ONCE. ONCE IS TOO MANY TIMES. THE DEALER TOLD US WE HAD TO TAKE THE CAR BACK. WE ASKED FOR A WRITTEN STATEMENT GUARANTEEING THE SAFETY OF THE CAR AND THAT THE ISSUE WOULD NOT OCCUR. THEY SAID THEY COULD OFFER NO WRITTEN STATEMENT, SO WE REFUSED TO TAKE THE CAR BACK WHAT FOLLOWED WAS ESSENTIALLY THE DEALER PASSING THE BUCK TO TOYOTA CORPORATE WHO BASICALLY TOLD US THAT THERE WAS NOTHING THEY COULD DO AND THAT IF WE STILL HAD A PROBLEM WE COULD GO TO ARBITRATION. TOYOTA CORPORATE WAS NEITHER REASSURING NOR HELPFUL. WE ARE NOW IN ARBITRATION WITH TOYOTA. WE HAVE OUR ARBITRATION HEARING TODAY. IT HAS NOW BEEN NEARLY TWO MONTHS SINCE WE HAVE HAD THE CAR, YET WE ARE STILL PAYING THE LEASE AND INSURANCE. WE ARE NOT LOOKING FOR MONEY, WE ONLY WANT ASSURANCE AND SAFETY FOR OUR FAMILY. *TR
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10459051 | Number of Deaths: 0 |
| Date Complaint Filed: May 20, 2012 | Date of Incident: September 21, 2011 |
| VIN : JTDKN3DUXB1... | |
| Component: SERVICE BRAKES |
Summary:
WHEN I PUSH ON THE BRAKES AND I HAPPEN TO GO OVER A BUMP OR A POT HOLE, MY PRIUS SPEEDS UP. IT ACCELERATES WHEN I TRY TO DECELERATE. I HAVE TO PUSH HARDER ON THE BRAKES TO REALLY SLOW THE CAR DOWN. THIS PROBLEM HAPPENS WHEN I'M DRIVING AT AROUND 40MILE/HR. I HAVE A 2011 TYPE III PRIUS. I TOOK MY CAR TO THE TOYOTA DEALER AND THEY CLAIMED THAT THEY COULD NOT REPRODUCE THE PROBLEM. THIS IS TOTAL BS BECAUSE AS SOON AS I GOT IT BACK FROM THEM I COULD REPRODUCE THE PROBLEM ON MY WAY BACK HOME. PLEASE ADVISE ME OF WHAT TO DO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10458927 | Number of Deaths: 0 |
| Date Complaint Filed: May 18, 2012 | Date of Incident: August 26, 2011 |
| VIN : JTDKN3DU7B0... | |
| Component: SERVICE BRAKES |
Summary:
NOTICED BRAKES BREAKING INTERMITTENTLY ABOUT A WEEK AFTER PURCHASE. DISMISSED IT BECAUSE OF WEATHER AND IT WAS A NEW CAR, THOUGHT IT WAS JUST DIFFERENT FEEL FROM MY LAST VEHICLE. I DON'T DRIVE OFTEN AVERAGING 10,000 MILES OR LESS PER YEAR, SO WHEN I NOTICED THIS PROBLEM REPEATING, AND ACTUALLY NEAR CAUSING AN ACCIDENT I GOT CONCERNED. TOOK IT TO THE DEALERSHIP TODAY, THEY FOUND NOTHING WRONG, AND ON THE WAY HOME EXPERIENCED THE SAME PROBLEM. THE INABILITY TO STOP COMPLETELY PRESENTS A HAZARD, ESPECIALLY WHEN THIS OCCURS UNDER NORMAL BRAKING CONDITIONS. IF THE DEALER CAN'T FIND THE PROBLEM WHAT RECOURSES DO CONSUMERS HAVE? *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10457885 | Number of Deaths: 0 |
| Date Complaint Filed: May 9, 2012 | Date of Incident: May 8, 2012 |
| VIN : JTDKN3DUXB5... | |
| Component: TIRES |
Summary:
SINCE I PURCHASED A 2011 TOYOTA PRIUS IN DECEMBER 2011 I HAVE HAD TO REPLACE 2 IRREPARABLE ORIGINAL EQUIPMENT YOKOHAMA AVIS S33 TIRES DUE TO SIDE WALL DAMAGE. I AM CONCERNED THAT THE SIDE WALLS ARE NOT STRONG ENOUGH TO RESIST POTENTIAL HAZARDS. THIS IS PART OF YOKOHAMA CASE #[XXX] WHICH INCLUDED OTHER CONCERNS. I HAVE RARELY HAD A SIDEWALL PROBLEM AND NEVER A FLAT TIRE WITH NEW TIRES. THE FIRST OCCURRED AT ABOUT 300 MILES OF USE THE NEXT AT 8300 MILES, THE APPROXIMATE INCIDENT DATE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10457883 | Number of Deaths: 0 |
| Date Complaint Filed: May 9, 2012 | Date of Incident: May 6, 2012 |
| VIN : JTDKN3DUXB5... | |
| Component: TIRES |
Summary:
WHEN YOU GO OVER A BUMP IN THE ROAD AT A SLOW SPEED THE TIRE SLIPS SLIGHTLY ON THE ROAD BED. YOKOHAMA REPRESENTATIVE SAYS THEY HAVE HAD NO COMPLAINTS (TELEPHONE CONVERSATION, 5/9/12, PART OF THEIR CASE #[XXX]). I FOUND THE TIRE IS THE PROBLEM WHILE SEARCHING ONLINE COMMENTS ABOUT THE TIRE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10457152 | Number of Deaths: 0 |
| Date Complaint Filed: May 2, 2012 | Date of Incident: January 5, 2012 |
| VIN : Not Available | |
| Component: ENGINE |
Summary:
STARTED CAR AFTER PROLONGED PERIOD OF COLD SOAK (PARKED FOR ONE WEEK OUTSIDE IN TEMPERATURES AROUND THE FREEZING MARK). ENGINE EXHIBITED A LOUD KNOCK/RATTLE AND HAD A DELAYED THROTTLE RESPONSE AS I WAS PULLING OUT ONTO THE STREET. HAD TO SHUT ENGINE DOWN (WITH VEHICLE LOCATED IN STREET, SAFETY CONCERN) TO STOP LOUD KNOCK AND RE-START ENGINE. RATTLE/KNOCK HAD DISAPPEARED. TOYOTA DEALERSHIP WHEN PRESENTED WITH ISSUE AND TOYOTA ISSUED TSB (T-SB 0012-10) ON THIS VERY ISSUE DECLINED TO PERFORM NECESSARY WORK SINCE THEY WERE NOT ABLE TO "RECREATE" THE ISSUE. I EXPLAINED THAT THIS ONLY HAPPENED ONCE AND TO REPLICATE THEY WOULD NEED TO PARK IT IN THE SAME CONDITIONS FOR A WEEK. I CANNOT LEAVE MY CAR WITH THEM FOR THIS LONG AND THEREFORE THIS IS AN UNREASONABLE REQUEST. MULTIPLE OWNERS HAVE EXPERIENCED THIS PROBLEM (AS A QUICK SEARCH ON YOUTUBE WILL CONFIRM) YET TOYOTA IS DENYING TO FIX THIS. *JS |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10456141 | Number of Deaths: 0 |
| Date Complaint Filed: April 23, 2012 | Date of Incident: April 14, 2012 |
| VIN : JTDKN3DU9B0... | |
| Component: VEHICLE SPEED CONTROL |
Summary:
DROVE OVER A SPEED HUMP, AND AS THE FRONT TIRES HIT THE LEVEL PAVEMENT, THE CAR LURCHED FORWARD. RESPONDED TO BRAKES JUST FINE. HAPPENED AGAIN A WEEK LATER AS BOTH FRONT TIRES SIMULTANEOUSLY WENT OVER AN EDGE DROPOFF AT A CONSTRUCTION AREA. *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10454198 | Number of Deaths: 0 |
| Date Complaint Filed: April 5, 2012 | Date of Incident: September 13, 2011 |
| VIN : Not Available | |
| Component: SERVICE BRAKES, HYDRAULIC |
Summary:
BRAKING OVER UNEVEN ROAD SURFACE CAUSE LOSS IN BRAKING FORCE. THIS ONLY OCCURS WHILE BRAKING OVER UNEVEN ROAD SURFACE. VERY CLOSE CALLS. *TR
|
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10454049 | Number of Deaths: 0 |
| Date Complaint Filed: April 4, 2012 | Date of Incident: February 3, 2012 |
| VIN : Not Available | |
| Component: ELECTRONIC STABILITY CONTROL |
Summary:
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING UPHILL AT 5 MPH AND IN THREE INCHES OF SNOW WHEN THE VEHICLE STALLED WITH THE ILLUMINATION OF THE SDS WARNING LIGHT. THE DEALER WAS NOTIFIED OF THE FAILURE WHO STATED THAT THE WARNING LIGHT WAS ILLUMINATED IN FORWARD MODE ONLY TO DEMONSTRATE IN WHAT MODE THE VEHICLE WAS OPERATING. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT NO LONGER OWNED THE VEHICLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 12,000. |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : Yes | Fire : No | Number of Injuries: 1 |
| ODI ID Number : 10453247 | Number of Deaths: 0 |
| Date Complaint Filed: March 27, 2012 | Date of Incident: March 20, 2012 |
| VIN : JTDKN3DU3B0... | |
| Component: AIR BAGS |
Summary:
TL* THE CONTACT OWNED A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING 8 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE CONTACT’S VEHICLE ON THE PASSENGER SIDE DOOR. THE DRIVER’S SIDE SAFETY BELT FAILED TO RETAIN THE DRIVER, CAUSING INJURIES TO THE BACK AND NECK. THE POLICE WERE NOTIFIED AND A REPORT WAS ON FILE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 8,000. UPDATED 04/19/12*LJ THE CONSUMER ALSO STATED THE AIR BAG FAILED TO DEPLOY. TOYOTA SENT THE CONSUMER A NOTICE EXPLAINING THE AIR BAG DID NOT DEPLOY, BECAUSE THERE WAS NO DIRECT FRONTAL IMPACT, ONLY IMPACT TO THE RIGHT FRONT SIDE OF THE VEHICLE/DOOR AREA, THE MORE YIELDING PORTIONS OF THE VEHICLE. THERE WAS INSUFFICIENT ABRUPT FORWARD DECELERATION OF THE VEHICLE TO DEPLOY THE AIR BAG. THE LETTER ALSO STATED THE SEAT BELT OPERATED AS DESIGNED WITHIN THE MANUFACTURER'S SPECIFICATION. UPDATED EVOQ 05/24/12 UPDATED EVOQ 06/18/12 |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10451014 | Number of Deaths: 0 |
| Date Complaint Filed: March 9, 2012 | Date of Incident: November 14, 2011 |
| VIN : Not Available | |
| Component: ENGINE AND ENGINE COOLING |
Summary:
UPON ICE START UP AT TIMES, THERE IS A LOUD KNOCKING NOISE EMANATING FROM ENGINE COMPARTMENT. GOES AWAY AFTER 10 SECONDS AND CAR DRIVES FINE. HAS OCCURRED SEVERAL TIMES. THOUGH THERE IS A TSB ISSUED, DEALER WOULD NOT FIX UNLESS ISSUE IS REPLICATED DESPITE SHOWING THEM WHAT MY CAR DID ON VIDEO. MOST NOTICEABLE AFTER CAR WAS RUN FOR A VERY BRIEF TIME HOURS BEFORE. ALSO NOTICE THE LAST FEW WEEKS, WHILE DRIVING VEHICLE, UPON ICE STARTING UP, THE ENGINE IS ROUGH AND THE SHIFT TO ICE IS NOTICEABLE. PREVIOUSLY IT WAS SMOOTH. NO CODES HAVE APPEARED AND THE CAR APPEARS TO RUN NORMAL OTHERWISE. I WOULD LIKE THE DEALER TO FIX THE PROBLEM AS DESCRIBED IN 2 SEPARATE TSBS (ENGINE MOUNTS AND INTAKE MANIFOLD GASKET). *TR
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10448023 | Number of Deaths: 0 |
| Date Complaint Filed: February 15, 2012 | Date of Incident: February 14, 2012 |
| VIN : JTDKN3DU5B5... | |
| Component: EXTERIOR LIGHTING |
Summary:
STARTING ON/ABOUT FEBRUARY 1ST, 2011, ANY POINT SOURCE OF LIGHT (I.E., TRAFFIC SIGNAL, HEADLIGHT, TAILLIGHT) VIEWED THROUGH THE FRONT WINDSHIELD CREATES AN OPTICAL EFFECT OF MULTIPLE IMAGES. THE EFFECT TYPICALLY MANIFESTS AS A TRIPLE IMAGE WHEN THE LIGHT IS VIEWED FROM A DISTANCE -- ONE FALSE IMAGE, EACH ABOVE AND BELOW THE ACTUAL LIGHT. AS THE LIGHT SOURCE IS APPROACHED, THE IMAGES CONVERGE ON THE CENTER (ACTUAL) LIGHT SOURCE, GOING FROM THREE (ONE FALSE ABOVE AND BELOW) TO EVENTUALLY ONE IMAGE WHEN THE LIGHT SOURCE IS VERY CLOSE (SUCH AS A CAR PASSING, GOING IN THE OPPOSITE DIRECTION). THIS EFFECT HAS BEEN CONTINUOUSLY OCCURRING SINCE IT WAS FIRST NOTICED, AND IT OCCURS WITH ALL SOURCES OF LIGHT. IT IS MOST NOTICEABLE AND DISTRACTING WITH HEADLIGHTS APPROACHING FROM THE OPPOSITE DIRECTION AT NIGHT (ESPECIALLY A DARK NIGHT ON A DARK ROAD). *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10441676 | Number of Deaths: 0 |
| Date Complaint Filed: December 29, 2011 | Date of Incident: December 2, 2011 |
| VIN : JTDKN3DU5B1... | |
| Component: ENGINE AND ENGINE COOLING |
Summary:
THE CAR SUDDENLY DECELERATED FROM 65 MILES AN HOUR TO ABOUT 5 MILES PER HOUR WHILE DRIVING ON A HIGHWAY AT NIGHT WITH THE SHOULDER BLOCKED DUE TO ROAD CONSTRUCTION. THIS SAME PROBLEM WAS PRESENT IN THE 2004 PRIUS AND WAS APPARENTLY THE SUBJECT OF NHTSA INVESTIGATION. THERE WAS A RECALL ISSUED ON NOVEMBER 30, 2010 FOR 650,000 UNITS OF THE 2010 PRIUS. TOYOTA HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THIS PROBLEM IN THE EARLIER MODELS AND ADMITS IT DOESN'T KNOW THE CAUSE OF THE PROBLEM IN THE 2011 PRIUS. THIS DEFECT PRESENTS A GREAT DANGER, ESPECIALLY WHEN DRIVING IN HEAVY TRAFFIC AT HIGHWAY SPEEDS. *KB |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10441538 | Number of Deaths: 0 |
| Date Complaint Filed: December 28, 2011 | Date of Incident: July 15, 2011 |
| VIN : JTDKN3DU0B1... | |
| Component: VISIBILITY |
Summary:
TL- THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE SIDE WINDOWS WOULD BECOME EXTREMELY FOGGY AND THE CONTACT WAS UNABLE TO UTILIZE THE SIDE-VIEW MIRRORS WHEN NEEDED. THE CONTACT WOULD HAVE TO OPEN THE WINDOWS IN AN ATTEMPT TO CLEAR THE WINDOWS BUT TO NO AVAIL. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THE FAILURE WAS NOT CONSIDERED A SAFETY DEFECT AND THAT THEY WOULD BE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 6,000. KMJ - UPDATED 02/09/12*LJ THE CONSUMER WAS INFORMED IT WAS A DESIGN PROBLEM AND NOTHING COULD BE DONE ABOUT IT. THE CONSUMER ALSO STATED THE LEFT SIDE VIEW MIRROR VIBRATED AT HIGH SPEEDS. THE DEALER FOUND THE MIRROR WAS LOSING ITS HOUSING. UPDATED 02/27/12 |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10437623 | Number of Deaths: 0 |
| Date Complaint Filed: November 28, 2011 | Date of Incident: November 17, 2011 |
| VIN : JTDKN3DU9B0... | |
| Component: ELECTRICAL SYSTEM |
Summary:
I WAS A FRONT PASSENGER IN A 2011 TOYOTA PRIUS. WE JUST GOT IN THE CAR. MY FRIEND TURNED IT ON. I LOWERED MY WINDOW AND PLACED MY ARM IN AN UPRIGHT POSITION JUST OVER THE WINDOWS LOWER MOLDING. MY FRIEND WENT TO RAISE MY WINDOW BECAUSE HE WANTED THE A/C ON. HE USED HIS AUTO UP FEATURE FROM THE DRIVERS SIDE. BEFORE I COULD REMOVE MY ARM, THE WINDOW WAS ALREADY MOVING UP. IT STARTED TO SQUEEZE MY ARM IN THE VERTICAL POSITION. I HAD MY THUMB INSIDE THE VEHICLE AND MY FOUR FINGERS OUT SIDE THE WINDOW FROM THE TOP. I COULD NOT RELEASE MY HAND FROM EITHER DIRECTION. MEANWHILE THERE WAS A TREMENDOUS AMOUNT OF PRESSURE FROM THE BOTTOM. SO BAD, I STARTED TO YELL AT MY FRIEND TO LOWER THE WINDOW. HE SAID IT WOULDN'T GO DOWN. I STARTED TO PANIC BECAUSE THE PAIN WAS VERY BAD. I WAS ABOUT TO PUNCH THE WINDOW BUT QUICKLY REACHED ACROSS MY BODY USING MY LEFT HAND. I USED MY PASSENGER SIDE WINDOW CONTROL AND WAS ABLE TO LOWER THE WINDOW. THIS SO-CALLED AUTO-DOWN PINCH PROTECTION DOES NOT ACTIVATE RIGHT AWAY. I FIRMLY BELIEVE IT ACTIVATES ONLY PAST A CERTAIN POINT. ACCORDING TO TOYOTA'S WEBSITE, THIS FEATURE SHOULD APPLY TO ALL POSITIONS BUT IN FACT DOES NOT. THE BACK OF MY ARM WAS SORE FOR DAYS AND DID BRUISE. WE TESTED MY FRIENDS CAR AGAIN ANOTHER DAY AND DISCOVERED THE EXACT SAME THING HAD HAPPENED AGAIN. THIS TIME WE ONLY USED OUR HANDS TO APPLY PRESSURE AT THE VERY BOTTOM INSTEAD OF ONLY AT THE TOP OR IN THE MIDDLE. THIS IS A HUGE CONCERN. TOYOTA WAS EMAILED BUT I HAVEN'T HEARD BACK FROM A REPRESENTATIVE. IN MY OPINION, I SHOULD HAVE RECEIVED AN EMAIL BACK OR A PHONE CALL AT THE LEAST. IT SADDENS ME BECAUSE I TOO AM THE OWNER OF TWO TOYOTAS. WHERE IS THE PRIORITY NOW? *KB |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10436840 | Number of Deaths: 0 |
| Date Complaint Filed: November 23, 2011 | Date of Incident: July 1, 2011 |
| VIN : JTDKN3DU4B1... | |
| Component: VISIBILITY |
Summary:
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT IN FOGGY OR RAINY WEATHER CONDITIONS, CONDENSATION WOULD BUILD ON EACH WINDOW, PREVENTING THE CONTACT FROM SEEING THE ROADWAY. THE CONTACT STATED THAT THE DEFROSTER WOULD NOT CLEAR THE WINDOWS. SHE ALSO TRIED OPENING THE WINDOWS TO ALLOW THE CONDENSATION TO EVAPORATE BUT TO NO AVAIL. THE DEALER WAS CONTACTED AND ADVISED THAT REPAIRS COULD NOT BE MADE BECAUSE THE FAILURE WAS CONTRIBUTED TO THE DESIGN AND MANUFACTURING OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 31,059. ...UPDATE 01/20/12 *BF UPDATED 01/25/12 |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10435637 | Number of Deaths: 0 |
| Date Complaint Filed: November 15, 2011 | Date of Incident: November 13, 2011 |
| VIN : JTDKN3DU7B0... | |
| Component: SERVICE BRAKES, HYDRAULIC |
Summary:
WHILE STEPPING FIRMLY ON THE BRAKE AND SHIFTING INTO REVERSE, THE VEHICLE MOVED APPROXIMATELY 18 INCHES BACKWARDS THEN STOPPED SUDDENLY. THIS HAS OCCURRED ON AT LEAST THREE SEPARATE OCCASIONS, ALTHOUGH USUALLY WHEN STARTING THE VEHICLE. THIS TIME I PAID CLOSE ATTENTION TO THE POSITION OF MY FOOT ON THE BRAKE. IT WAS FIRMLY PRESSED, BUT TRAVELED ONLY 1-2 INCHES. AFTER THE VEHICLE STOPPED AND I WAS SATISFIED THAT I HADN'T MADE A MISTAKE I RELEASED THE BRAKE AND REAPPLIED IT. THIS TIME IT TRAVELED THE NORMAL 3-4 INCHES. EACH TIME I HAVE THE CAR SERVICED AT THE DEALER I MENTION THIS TO THE TECHNICIAN. THEY REPLY THAT THEY'VE HEARD OF THAT HAPPENING, BUT OFFER NO SOLUTION. *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10435352 | Number of Deaths: 0 |
| Date Complaint Filed: November 12, 2011 | Date of Incident: November 4, 2011 |
| VIN : Not Available | |
| Component: SUSPENSION |
Summary:
MY BRAND NEW 2011 PRIUS CLASS FIVE WITH ALLOY WHEEL, MAKE A LOT OF NOISE COMING FROM FRONT LEFT TIRE. TIRE IS BRAND NEW, TRY A TIRE ROTATE, WHEEL IS STILL MAKING NOISE AT 5MPH TO 70. TAKE IT TO DEALER THEY SAY IT NORMAL WHEN I DON'T THINK IT NORMAL. VERY STARING FOR A BRAND NEW CAR TO MAKE THESE NOISE. *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10433593 | Number of Deaths: 0 |
| Date Complaint Filed: October 30, 2011 | Date of Incident: October 29, 2011 |
| VIN : JTDKN3DU6B0... | |
| Component: ENGINE AND ENGINE COOLING |
Summary:
UPON STARTING VEHICLE, A VERY LOUD KNOCKING NOISE, ACCOMPANIED BY SHAKING OCCURRED. AT THIS TIME NO FAILURE/WARNING LIGHTS APPEARED ON DASHBOARD. MOVED CAR FORWARD APPROXIMATELY 15 FEET, AND PLACED CAR IN PARK, KNOCKING/SHAKING DID NOT ABATE. TURNED CAR OFF. THE NEXT DAY, THE CAR, UPON STARTING HAD THE SAME LOUD KNOCKING/SHAKING. IT WAS AUDIBLE FROM SEVERAL FEET AWAY FROM THE CAR. ON THE SECOND TIME, IT WAS ACCOMPANIED BY A WARNING LIGHT TO PUT THE CAR IN PARK. VEHICLE WAS TOWED TO THE DEALERSHIP. *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10432919 | Number of Deaths: 0 |
| Date Complaint Filed: October 26, 2011 | Date of Incident: October 5, 2011 |
| VIN : JTDKN3DU7B5... | |
| Component: POWER TRAIN |
Summary:
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING 55 MPH WHENM THE VEHICLE UNEXPECTEDLY SHIFTED INTO NEUTRAL AND A WARNING BELL SOUNDED. THE FAILURE HAD SINCE RECURRED INTERMITTENTLY AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT SHE MAY HAVE BEEN INADVERTENTLY PRESSING THE PARKING BUTTON. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 800. |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10429445 | Number of Deaths: 0 |
| Date Complaint Filed: October 11, 2011 | Date of Incident: October 3, 2011 |
| VIN : JTDKN3DU3B1... | |
| Component: SEATS |
Summary:
THE DRIVER'S HEAD SEAT, OF THE PRIUS 2011, POPS UP WHEN DRIVING ON A HIGH WAY ESPECIALLY IF THE ROAD IS A BIT ROUGH. *KB |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10423463 | Number of Deaths: 0 |
| Date Complaint Filed: August 30, 2011 | Date of Incident: June 15, 2011 |
| VIN : JTDKN3DUXB0... | |
| Component: POWER TRAIN |
Summary:
MY 2011 PRIUS II INTERMITTENTLY GOES INTO REVERSE WHEN I SHIFT INTO DRIVE. APPROXIMATELY 10 TIMES NOW SINCE BEGINNING. TWICE IT HAS GONE INTO DRIVE WHEN I HAVE SHIFTED INTO REVERSE. |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10417663 | Number of Deaths: 0 |
| Date Complaint Filed: August 5, 2011 | Date of Incident: September 4, 2010 |
| VIN : JTDKN3DU3B0... | |
| Component: SEATS |
Summary:
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE DRIVERS SIDE HEADREST WOULD SLIDE UP AND OUT OF THE SEAT WHILE DRIVING. THE CONTACT ALSO STATED THAT THE HEADREST WOULD OBSTRUCT HIS VISION WHEN ATTEMPTING TO SEE WHAT WAS TAKING PLACE FROM THE REAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT ALL DRIVERS SIDE HEADRESTS ON THE 2011 MODEL YEAR VEHICLES FUNCTION IN THE SAME FASHION. THE CONTACT WAS ALSO INFORMED THAT THE FAILURE WAS NOT A SAFETY FEATURE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 7,000. |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10415273 | Number of Deaths: 0 |
| Date Complaint Filed: July 26, 2011 | Date of Incident: July 26, 2011 |
| VIN : JTDKN3DU8B1... | |
| Component: SERVICE BRAKES, HYDRAULIC |
Summary:
I HAVE A 2011 PRIUS AND IF WHILE I AM BRAKING, I DRIVE OVER A BUMP IN THE ROAD, THE BRAKES RELEASE. I MUST RE-APPLY THE BRAKES TO RE-ENGAGE THEM. I FEEL THIS IS VERY DANGEROUS. THERE ARE NUMEROUS WEBSITE REFERENCES TO THIS PROBLEM. WHEN WILL A RECALL HAPPEN BEFORE SOMEONE HAS A SERIOUS ACCIDENT? *TR
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : Yes | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10413491 | Number of Deaths: 0 |
| Date Complaint Filed: July 19, 2011 | Date of Incident: July 17, 2011 |
| VIN : JTDKN3DUXB0... | |
| Component: AIR BAGS |
Summary:
PURCHASED A NEW 2011 TOYOTA PRIUS FROM RAHAL TOYOTA, [XXX] ON 07/02/2011. CAR WAS MANUFACTURED IN 03/2011. ON 07/17/2011 A CAR MADE AN ILLEGAL LEFT TURN DIRECTLY IN FRONT OF US AND THE FRONT OF THE PRIUS STRUCK THE PASSENGER SIDE OF THE OTHER CAR AT APPROX. 45 MPH. THE PRIUS AIRBAGS DID NOT DEPLOY AND THE ENGINE/ HYBRID SYSTEM CONTINUED TO RUN. EMERGENCY PERSONNEL REPORTED THAT THEY HAD JUST TAKEN A CLASS ON HYBRID CARS AND SAID THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THE COMPUTER SHOULD HAVE SHUT THE CAR DOWN AS SOON AS THE IMPACT OCCURRED. DAMAGE TO THE OTHER CAR WAS VERY SEVERE. DAMAGE TO THE PRIUS SEEMS TO BE FOCUSED ON THE RIGHT FRONT, BUT INVOLVES THE ENTIRE FRONT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10408896 | Number of Deaths: 0 |
| Date Complaint Filed: June 25, 2011 | Date of Incident: June 23, 2011 |
| VIN : JTDKN3DU5B0... | |
| Component: EQUIPMENT |
Summary:
NEW 2011 PRIUS II DELIVERED BY JAFFARIAN TOYOTA WITHOUT FLOOR MAT SECURING DEVICE INSTALLED. FLOOR MAT NOT BEING SECURED COULD CAUSE INTERFERENCE WITH PEDALS. *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10396689 | Number of Deaths: 0 |
| Date Complaint Filed: April 18, 2011 | Date of Incident: February 1, 2011 |
| VIN : JTDKN3DU6B0... | |
| Component: VEHICLE SPEED CONTROL |
Summary:
TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING AT ANY SPEED, THE CONTACT STATED THAT THE VEHICLE WOULD SUDDENLY ACCELERATE FORWARD WHILE PRESSURE WAS BEING APPLIED TO THE BRAKES. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER TOOK A COMPLAINT ON THE CONTACTS BEHALF BUT PROVIDED NO FURTHER ASSISTANCE. THE CURRENT MILEAGE WAS 2,000 AND THE FAILURE MILEAGE WAS 900. |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10393790 | Number of Deaths: 0 |
| Date Complaint Filed: March 30, 2011 | Date of Incident: March 27, 2011 |
| VIN : JTDKN3DUXB1... | |
| Component: POWER TRAIN |
Summary:
NEW 2011 TOYOTA PRIUS SHOOK VIOLENTLY UPON STARTUP. SEVERE ENGINE NOISE FOR 10 SECONDS UNTIL SMOOTHING OUT AFTER 40 SECONDS. DASHBOARD AND BODY PANELS VISIBLY RATTLING. ONLY 970 MILES ON ODOMETER. CHECKED INTERNET, AND FOUND MANY OTHERS WITH SAME PROBLEM. WORRIED ABOUT DRIVETRAIN DAMAGE. *TR |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10393328 | Number of Deaths: 0 |
| Date Complaint Filed: March 24, 2011 | Date of Incident: March 1, 2011 |
| VIN : JTDKN3DU0B0... | |
| Component: UNKNOWN OR OTHER |
Summary:
REAR VISIBILITY SERIOUSLY HAMPERED BECAUSE NO CAMERA INSTALLED IN VEHICLE. TOYOTA MOTOR CAR COMPANY KNOWS FROM EXPERIENCE THE SERIOUS SAFETY & FINANCIAL CONSEQUENCES OF NOT ADDRESSING A SAFETY ISSUE & A CAMERA PROVIDING THE DRIVER REAR VISIBILITY COULD DRAMATICALLY SAVE THE LIFE OF PERSON(CHILD) AT REAR OF VEHICLE. IT IS TO BE NOTED TOYOTA INSTALLED CAMERA IN THE PRIUS ONLY WHEN NAVIGATION SYS. IS PURCHASED. |
| Make : TOYOTA | Model : PRIUS | Year : 2011 |
| Manufacturer : TOYOTA MOTOR CORPORATION |
| Crash : No | Fire : No | Number of Injuries: 0 |
| ODI ID Number : 10393328 | Number of Deaths: 0 |
| Date Complaint Filed: March 24, 2011 | Date of Incident: March 1, 2011 |
| VIN : JTDKN3DU0B0... | |
| Component: VISIBILITY |
Summary:
REAR VISIBILITY SERIOUSLY HAMPERED BECAUSE NO CAMERA INSTALLED IN VEHICLE. TOYOTA MOTOR CAR COMPANY KNOWS FROM EXPERIENCE THE SERIOUS SAFETY & FINANCIAL CONSEQUENCES OF NOT ADDRESSING A SAFETY ISSUE & A CAMERA PROVIDING THE DRIVER REAR VISIBILITY COULD DRAMATICALLY SAVE THE LIFE OF PERSON(CHILD) AT REAR OF VEHICLE. IT IS TO BE NOTED TOYOTA INSTALLED CAMERA IN THE PRIUS ONLY WHEN NAVIGATION SYS. IS PURCHASED. |
http://www-odi.nhtsa.dot.gov/cars/problems/complain/results.cfm
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