Several have commented about the failure to notify patients that their health insurance will no longer be accepted until they appear for an appointment. This frequently creates embarrassment and a HIPPA violation since the issue is discussed for others to hear.
Several have commented about the excessive marketing that includes large envelopes of glossy brochures and automated phone calls that don't cease without response. This borders on harassment and one victim will disconnect her land line to end the obsession Steward has.
Steward Health Care seems to have contact information for each facility which includes a 'patient advocate,' amounting to little more than a meaningless pat on the head.
While my detergent allergy may seem trivial, since my complaint was essentially dismissed, others have offered their experiences.
One friend commented that a detergent allergy triggers an asthma attack.
Taken one step further, let's say that my friend is transported to a Steward Facility by ambulance.
The linens in the ambulance would have the same detergent residue present and would trigger an asthma attack, complicating the purpose of the emergency transport.
Another friend sneezes from detergent residue.
Picture this patient, post-surgically SNEEZING!
Another friend was awake all night, scratching madly, after her husband purchased a laundry detergent 'on sale.'
A friend, who was recently tortured by a Steward Facility discovered:
the wrong surgery was entered in her pre-operative notes
pre-op sedative was denied
the 'resident' wrote a prescription for a non-existent dosage of narcotic painkiller
snarky and rude nurses, one too busy on her cell phone with her son to pay attention to the patient
the rude nurse had the ability to override the surgeon's instructions
discharged with no post-operative instructions
and much else
This friend will provide a lengthy blog entry as soon as she recovers from the torture endured at Steward.
Please consider your health care decisions seriously. You might want to re-think Steward that promises 'World Class Health Care,' but neglected to tell you it was 'Third World Class Health Care.'
How did we allow these vultures into the Commonwealth?
If you've been subjected to Steward abuse, you might consider complaining - it won't get corrected otherwise --
COMPLAINTS:
Include your Primary Care Physician
Include the 'patient advocate' for each individual facility - it won't accomplish anything because they don't really care, but they should be included
Department of
Public Health
99 Chauncy
St.
Boston, MA 02111
The Joint Commission
Office of Quality
Monitoring
One Renaissance
Blvd.
Oakbrook Terrace,
IL 60181
Masspro
Waltham, MA
02451
MA Dept. of Mental Health
245 Winter Street
MA Dept. of Mental Health
Clinical and
Professional Services of Licensing
25 Staniford St.
Boston, MA
02114-2575
MA Board of Registration in Medicine
MA Board of Registration in Medicine
200 Harvard Mill
Square, Suite 330
Wakefield, MA
01880
The AG has been overseeing Steward's finances.
The AG has been overseeing Steward's finances.
It would seem that these are 'consumer' issues.
Office of the Attorney General
Public Inquiry & Assistance Center (PIAC)
One Ashburton Place
Boston, MA 02108
If your complaint is short, you can file online here:
http://www.mass.gov/ago/consumer-resources/consumer-assistance/consumer-complaint.html
[There's supposed to be a separate health care complaint section, but it wasn't working when attempted.]
Public Inquiry & Assistance Center (PIAC)
One Ashburton Place
Boston, MA 02108
If your complaint is short, you can file online here:
http://www.mass.gov/ago/consumer-resources/consumer-assistance/consumer-complaint.html
[There's supposed to be a separate health care complaint section, but it wasn't working when attempted.]
1 comment:
I have been taking a tier two pain medication for chronic pain for three years, the medicine is now tier three. Steward is holding my medicine hostage unless I comply with a "new office policy" requiring me to sign a document the treats me like a drug addict and to pay for a urinalysis to see if I am using "street" drugs along with my prescribed medication, I would have to pay for the test! Steward is getting between me and my doctor.
This is the Steward Medical Center on Bedford St in Bridgewater, Ma.
Is anyone else being subjected to this demeaning treatment?
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