The TOYOTA Pattern! The Human Toll

It might seem that if you review TOYOTA U.S.A.'s response to TOYOTA OWNERS' COMPLAINTS,  a TOYOTA PATTERN emerges.


1. However bizarre the performance, call it 'NORMAL OPERATION'

2. Dismiss the TOYOTA customer's complaint as: 'WE CAN'T DUPLICATE THE PROBLEM'

or NO COMPUTER ERROR MESSAGE.

3. BLAME IT ON THE TOYOTA OWNER! [when all else fails, employ this]

4. DO NOT ACKNOWLEDGE ANY DEFECT....EVEN IF YOU CAN DUPLICATE IT!

5. TO THE DEALER: Insist that it is a TOYOTA problem


6. When the TOYOTA OWNER calls TOYOTA, insist: TOYOTA DEALERS are INDEPENDENT.

7. Blame it on FLOOR MATS! [This seems to be a successful ploy!]

[Don't worry! TOYOTA U.S.A. will settle with a confidentiality agreement so no one knows! No big deal!]

When all else fails: REPEAT AS NEEDED!


MOST people will believe you and ignore the TRUTH.


The LEMON LADY's interrogation began this week.......

When you have a CASH COW, no one pays attention.......

Maybe the silliest question was 'did the LEMON LADY drive the blah, blah, blah vehicle that is the subject of this lawsuit with two feet?'  [Yes! Let's blame the TOYOTA LEMON BRAKE FAILURE on the LEMON LADY!]

...endless questions later about the FEET of the LEMON LADY, in seeming frustration, MR. ALBANY ROUTE 44 TOYOTA finally had the sense to ask 'WHEN the LEMON LADY drove with TWO FEET.....

Ahhhhh...when the LEMON LADY drives the NISSAN with a 5-speed manual transmission!

[Please submit suggestions if you know how the LEMON LADY can drive a manual transmission with only ONE FOOT....without destroying the transmission.]


Then there was the question about the weather on the day the BLAH, BLAH, BLAH TOYOTA LEMON that is the subject of this lawsuit and the BRAKES FAILED.


Did the LEMON LADY know the TEMPERATURE on that day?

Let's remember that this is about a TOYOTA LEMON......

 

 

 

 

Recently, 2013, an Oklahoma jury awarded $3 MILION to victims of a TOYOTA SUDDEN ACCELERATION accident that happened in 2007....5 years earlier. [Jean Bookout and Barbara Schwarz]

 

 

 

Each time ROUTE 44 TOYOTA'S bizarre machinations occur, the nightmares return.....

 

 

Let's not forget what this is about....

 

 



 

 

 Route 44 Toyota Refuses to Comment on Sudden Accel...

 

"Two million blogs will do nothing !"

 

Toyota Owner: Ride 'A Near Death Experience'

 

Toyota LIES: “reckless disregard of the rights”......

 

Verdict has Toyota runnin' scared

Happy Thanksgiving, TOYOTA!

Route 44 Toyota's Snoozey Dooze.....

 

Wild Accusations!

Toyota Uses Deceptive Legal Tactics to Defend Lawsuits

Personal Statement of Toyota Whistleblower

Betsy Spills Toyota’s Beans

Former Toyota Lawyer: Automaker Hides Safety Problems

These 2 videos are worth watching.....

Toyota was aware of the issue but hid it from the public.

 

 

TOYOTA: You're kidding, right?

You can't tell it by me!

Toyota remains focused on customer care, top U.S. executive says

The all new 2014 Toyota Highlander Hybrid seen at Toyota's car display during the 2013 Los Angeles Auto Show. Nov 20,2013. Photo by Gene Blevins/LA Daily News Photo Request.

By Muhammed El-Hasan, Daily Breeze

Posted: 11/21/13

 

 

Kazuo Ohara, president and chief executive of Torrance-based Toyota Motor Sales U.S.A.

Four years after Toyota initiated recalls of millions of vehicles for unintended acceleration problems, the world’s top car company by volume sales still has “many things to do,” says the chief executive of Toyota’s U.S. sales and marketing headquarters.

In a wide-ranging interview, Kazuo Ohara, president and chief executive of Torrance-based Toyota Motor Sales U.S.A., explained how the Japanese automaker remains in a “recovery phase” after its reputation for quality was damaged by more than 10 million vehicles recalled due to sticking gas pedals and incorrectly installed floor mats. 

“Customer trust and our reputation have to be recovered,” said Ohara, striking a humble tone. “I am pleased that it is steadily moving forward. The recovery is the most difficult task for me.”

Ohara, who took his current post in April at Toyota’s Torrance headquarters, spoke about the challenges he and his company face, as the annual LA Auto Show starts this week.

“The basic thing is we wish to keep focusing on the customer and there are no shortcuts and we have to get back to the basics and we should do everything for the customer,” said Ohara, 56, who lives in Rancho Palos Verdes. “That is why we are having many recalls, even for minor problems, to show our sincerity.”

Since the mass recalls, which lasted from late 2009 to early 2011, Toyota and other automakers have been announcing recalls for technical glitches that in the past may have gone under the radar.

Toyota also made changes to its corporate structure to focus more on quality control and catch technical problems before they lead to a recall.

For example, the carmaker in 2010 established a Special Committee for Global Quality to re-examine its quality standards. The company also formed a so-called SMART group, or Swift Market Analysis Response Team, to aggressively investigate customer reports of unintended acceleration in Toyota vehicles.

In addition, Toyota appointed a chief quality officer for North America as well as a chief safety executive for the continent.

“Our structure for customer care has been strengthened substantially in the past several years. So it’s working,” Ohara said.

At Wednesday’s auto show media preview, Toyota moved to further demonstrate its increased focus on customers by unveiling a research vehicle to combat driver distraction.

The vehicle, known as DAR-V, for Driver Awareness Research Vehicle, uses a combination of gesture and voice controls as well as other technologies to find better ways to help motorists keep their eyes on the road and their focus on driving.

The mass recalls cost Toyota its perch as the world’s No. 1 automaker. However, its efforts since then have allowed it to return to the top spot, even though many potentially costly and embarrassing lawsuits connected to the unintended acceleration problems are pending.

Ohara said he is “very optimistic” about the company’s future because of improving economic fundamentals and an expanding auto market.

Aside from being an important global company, Toyota also serves as a major employer in Southern California, with direct employment of about 5,800 people. That includes 1,700 at the Torrance headquarters and another 300 in Long Beach.

Ohara emphasized that the company has no plans to move to another state, unlike Nissan, which relocated its North American sales and marketing headquarters from Carson to Nashville, Tenn., in 2006. In February of this year, Honda said it is moving its North American headquarters from Torrance to Ohio as part of an effort to consolidate functions. Honda’s U.S. headquarters will remain in Torrance.

“California is the biggest market (in North America),” Ohara said. “So at this point in time, we have no plans to move our office somewhere else.”

http://www.dailybreeze.com/business/20131121/toyota-remains-focused-on-customer-care-top-us-executive-says



 

Former Toyota Lawyer: Automaker Hides Safety Problems

These 2 videos are worth watching.....




Former Toyota Lawyer: Automaker Hides Safety Problems

Uploaded on Feb 10, 2010

In an exclusive interview with ABC News, a former top lawyer for Toyota claims the automaker regularly hid evidence of safety defects from consumers and regulators, and fostered a culture of "hypocrisy and deceit."

"You have to understand that Toyota in Japan does not have any respect for our legal system," said Dimitrios Biller, who worked as managing counsel for Toyota's American operations from 2003 to 2007. "They did not have any respect for our laws."

Biller handled product liability suits while with the company. He claims that when Toyota received poor results in a vehicle rollover test, it ordered a new test in order to receive better results.

According to Biller, the company also made a practice of concealing proof of safety problems, and did not disclose information it was obligated to produce

 

Former Toyota counsel Dimitrios Biller joins Scott Drake on Speaking of Justice to discuss his explosive revelations on the alleged cover up of sudden acceleration issues on a wide range of Toyota vehicles. This is a no holds barred interview with the lawyer that worked for over 4 years inside Toyota and was, according to his own words in the interview, paid "hush money" to keep quiet about what he saw. This is an exclusive, original content interview with one of the most compelling whistleblowers of the decade and will be of interest to lawyers, journalists and others looking for more inside information on the Toyota lawsuits and allegations.

Former Toyota counsel Dimitrios Biller joins Scott Drake on Speaking of Justice to discuss his explosive revelations on the alleged cover up of sudden acceleration issues on a wide range of Toyota vehicles. This is a no holds barred interview with the lawyer that worked for over 4 years inside Toyota and was, according to his own words in the interview, paid "hush money" to keep quiet about what he saw. This is an exclusive, original content interview with one of the most compelling whistleblowers of the decade and will be of interest to lawyers, journalists and others looking for more inside information on the Toyota lawsuits and allegations.

Beware of Toyota. Their next victim may be YOU...

Some of us who got stuck with TOYOTA LEMONS have spoken out, collected information and continued to do so.

This is the crap TOYOTA tolerates:

.....thuggery at dealerships, and contempt for customers.....



Toyota is the story of engine failures, unintended acceleration, lawsuits, an oil sludge petition signed by thousands (see 9/13/09 post), thuggery at dealerships, and contempt for customers. I lost $8,500 due to an engine failure (at under 30,000 miles) in my MR2 Spyder, and discovered that my case is one of many (see 5/22/09 post). A Lexus crash that killed four people (see 10/8/09 post) has now prompted recalls and raised alarming questions about Toyota's influence within the NHTSA.


http://uc2.blogspot.com/



One of the most hearbreaking stories has to do with the death of 29 year old Chris Eves when his new Tundra veered off the road and hit a tree. Hair and scalp tissue was found near the accelerator, and Chris' dad refuses to be silenced, choosing to speak out instead of accepting Toyota's offer of what amounts to hush money. If there's anything the ol' Recall King is good at, it's confidentiality agreements and cozy deals with NHTSA which allow Toyota to settle "without any admission of wrongdoing."

I'll take this opportunity to congratulate one very brave lady for daring to blow the whistle on the Recall King. Ms. Benjaminson reveals what a difference it makes when a government gets serious about setting an automaker straight. "Reading the Toyota documents, Benjaminson was shocked at the contrast between the frantic efforts to fix the Imperial limo and what she calls Toyota’s 'stonewalling' of consumers and investigators during the U.S. probe into these crashes."