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| WWW.CONSUMER-ACTION.ORG |
December 2016 | Issue Six, Volume Seven |
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What people are saying
I always read your [SCAM GRAM] emails to see what's new and, frankly, it amazes me what some poor souls fall for…[this] is what keeps the scammers going. — J.B., SCAM GRAM reader
Did you know?
Product safety recalls, including those for grocery items, are listed on the U.S. Food and Drug Administration (FDA) website. Bookmark this address or sign up for FDA email alerts about new recalls. You could save yourself a bellyache—or much worse—by staying on top of what’s been recalled. If you’re into social media, you can follow FDA recalls on Facebook or Twitter as well.
Out and About: Earthquake insurance for CA residents
Consumer Action recently attended a symposium on the importance of private insurance in the event of an earthquake. The Sacramento, CA event brought together representatives from government, the insurance industry, the sciences and more. READ MORE....
Debt collection resources empower those who owe
Consumer Action just released updated materials on debtors’ rights and fair debt collection practices. To kick off the release, we held a train-the-trainer session for California community groups that work to educate consumers on this complex, timely topic. READ MORE....
Hotline Chronicles: Restocking fees can hurt your wallet
Let’s say you buy a TV, cell phone or computer but decide you’re just not that into it and you want to return it to the store for a refund. At the customer service counter you learn that there’s a “restocking fee” of between 10 and 50 percent of its cost. Ouch! What can you do to avoid this predicament? READ MORE....
Consumer champions reign supreme at 45th anniversary
In October, Consumer Action honored several dedicated consumer champions at the organization’s 45th anniversary celebration and awards ceremony in Washington, DC. READ MORE....
Consumer questions? Chat with us on Facebook Live
Last month, Consumer Action joined with Arizona’s news channel ABC15 for a Facebook Live session on home warranties. We’re looking forward to engaging directly with consumers through more of these online events in the near future. READ MORE....
Coalition Efforts: Support for students, scrutiny for new industry
Consumer Action and its allies responded to many priorities in recent months. Here’s a rundown on the recent coalition activities we’ve been involved in, including advocacy on behalf of student borrowers and digital payment platform users. READ MORE....
Class Action Database: Lawsuit lights up solar panels
Consumer Action maintains a database of notable class actions so that interested consumers can learn more, join a pending action or make a claim. Of note: BP and Home Depot recently reached a settlement in a case alleging they sold defective and dangerous home solar panels to consumers.READ MORE....
CFPB Watch: Faulty industries and FinTech innovation
In our regular CFPB Watch feature, we detail recent actions taken by the Consumer Financial Protection Bureau (CFPB) to protect consumers. This month’s roundup outlines the CFPB’s actions to enforce rules against faulty student loan servicers, lenders and debt collectors as well as the agency’s plans to encourage consumer-friendly innovation in the financial technology (FinTech) industry. READ MORE....
Consumer Action has been a champion of underrepresented consumers nationwide since 1971. A non-profit 501(c)(3) organization, Consumer Action focuses on consumer education that empowers low- and moderate-income and limited-English-speaking consumers to financially prosper. It also advocates for consumers in the media and before lawmakers to advance consumer rights and promote industry-wide change.
By providing consumer education materials in multiple languages, a free national hotline, a comprehensive website (www.consumer-action.org) and annual surveys of financial and consumer services, Consumer Action helps consumers assert their rights in the marketplace and make financially savvy choices. Nearly 7,000 community and grassroots organizations benefit annually from its extensive outreach programs, training materials and support.
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