Below are complaints from 2013 Toyota Sienna owners. Please remember that only 13% of consumers file complaints and this may not be representative of the totality of Toyota's problems.
The complaints below are terrorizing.
There is NO indication that Toyota has been responsive to these problems.
Date Complaint Filed: 04/16/2013
Component(s): AIR BAGS
Date of Incident: 04/09/2013
NHTSA ID Number: 10508473
Vehicle MakeModelModel Year(s)
- Crash:No
- Fire:No
- Number of Injuries:0
- Number of Deaths:0
Manufacturer: TOYOTA MOTOR CORPORATION
Vehicle Identification No. (VIN): 5TDKK3DC2D5...
SUMMARY:
WHEN THE VEHICLE WAS STARTED, THE SRS AIRBAG LIGHT CAME ON. THE VEHICLE WAS TAKEN TO THE LOCAL TOYOTA DEALERSHIP THE NEXT MORNING TO DIAGNOSE. HOWEVER, NO ERROR CODES WERE ABLE TO BE RETRIEVED FROM THE OBDII. THEY RESET THE COMPUTER TO CLEAR THE LIGHT AND ADVISED THAT NOTHING COULD BE DONE WITHOUT AN ERROR CODE. THEY ADVISED TO TAKE THE VEHICLE DOWN TO AN AUTO PARTS STORE IMMEDIATELY IF THE LIGHT CAME ON AGAIN, IN ORDER TO GET AN ERROR CODE. A WEEK LATER, THE LIGHT CAME ON AGAIN. AS ADVISED, THE VEHICLE WAS TAKEN DOWN TO AN AUTO PARTS STORE IMMEDIATELY TO HAVE THE CODE READ. IN ORDER TO READ THE CODE, THE VEHICLE HAD TO BE TURNED OFF AND THEN IMMEDIATELY TURNED BACK ON. WHEN THE VEHICLE WAS TURNED BACK ON, THERE WAS NO ERROR CODE PRESENT. *TR
Date Complaint Filed: 04/04/2013
Component(s): VEHICLE SPEED CONTROL
Date of Incident: 03/31/2013
NHTSA ID Number: 10507189
Vehicle MakeModelModel Year(s)
- Crash:No
- Fire:No
- Number of Injuries:0
- Number of Deaths:0
Manufacturer: TOYOTA MOTOR CORPORATION
Vehicle Identification No. (VIN): Not Available
SUMMARY:
I TOOK A RIGHT TURN FROM JUPITAR RD. TO PRESIDENT GEORGE BUSH FREEWAY - APPROXIMATELY 400 METERS BEFORE ENTERING THE TOLLWAY. THE TRAC OFF AND ENGINE FAULT LIGHT SWITCHED ON AND THE VAN COULDN'T GO BEYOND A MAXIMUM SPEED OF APPROXIMATELY 20 OR 30 MPH. I WAS SHOCKED AND STUNNED AND COULDN'T FIGURE OUT WHAT WAS JUST HAPPENING AND HOW TO GET THE VAN TO A SIDE PATH AMID PASSING VEHICLES AT 60 TO 70 MPH BECAUSE THAT ROAD LEAD TO TOLL WAY ENTRANCE. FINALLY, AFTER LONG WAIT WITH A SHAKY HEART, I COULD MOVE THE VAN TO RIGHT LANE @ < 30 MPH AND STOPPED NEAR A RIGHT TURN. I STOPPED THE VEHICLE AND INSPECTED TYRE PRESSURE . IT WAS NORMAL. RESTARTED VEHICLE AND DID A TEST DRIVE ON NORMAL ROAD - EVERY THING SEEMED NORMAL. MY VEHICLE HAD AN ERROR CODE AND I FOUND AN EXACTLY SAME COMPLAINT IN INTERNET DATED BACK TO 2008. DEMANDED AN EXPLANATION FROM ASKTOYOTA AND THEY WERE DISMISSIVE ABOUT THE INTERNET REFERENCE AND ADVISED ME TO CONTACT DEALER. MY VAN IS WITH THEM SINCE LAST 4 DAYS AND STILL DON'T HAVE A STATUS. WHY THIS IS A MATTER OF LIFE AND DEATH ? 1. UNINTENDED SLOW DOWN TO MAXIMUM SPEED OF < 30 AND RANDOM OCCURRENCE OF THIS INCIDENT. IMAGINE, I AM JUST ENTERING THE TOLLWAY AT A MAXIMUM SPEED OF 30 OR I AM IN THE MIDDLE LANE OF A HIGHWAY AT SPEED OF 30MPH THIS IS SUDDEN DEATH CASE AND I DON'T THINK TOYOTA WILL ADMIT THIS UNLESS YOU GET INVOLVED. WHY THIS IS A DESIGN FLAW ? AT NO TIME - MACHINE SHOULD OVERRIDE MECHANICAL GAS PEDAL. *TR
Date Complaint Filed: 03/01/2013
Component(s): VISIBILITY/WIPER
Date of Incident: 01/23/2013
NHTSA ID Number: 10500968
Vehicle MakeModelModel Year(s)
- Crash:No
- Fire:No
- Number of Injuries:0
- Number of Deaths:0
Manufacturer: TOYOTA MOTOR CORPORATION
Vehicle Identification No. (VIN): Not Available
SUMMARY:
TL*
THE CONTACT OWNS A 2013 TOYOTA SIENNA. THE CONTACT STATED THAT THE WINDSHIELD COULD NOT BE DEFROSTED. THE CONTACT ENGAGED THE DEFROSTER ON FULL BLAST BUT COULD NOT CLEAR THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS NOT A REMEDY AVAILABLE TO CORRECT THE FAILURE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THERE HAD BEEN SIMILAR COMPLAINTS, BUT THERE WAS NO REMEDY AVAILABLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,000.
Date Complaint Filed: 01/18/2013
Component(s): SEATS
Date of Incident: 10/15/2012
NHTSA ID Number: 10493371
Vehicle MakeModelModel Year(s)
- Crash:No
- Fire:No
- Number of Injuries:0
- Number of Deaths:0
Manufacturer: TOYOTA MOTOR CORPORATION
Vehicle Identification No. (VIN): 5TDYK3DC6DS...
SUMMARY:
I DROVE ONLY 1975 MILEAGE BUT MY VAN MAKES UNBEARABLE NOISE FROM 3RD ROW SEAT. I TOOK TO TOYOTA SERVICE STATION TWICE BUT I WAS TOLD IT IS MANUFACTURING DEFECT AND TOYOTA COULDN'T FIND SOLUTION FOR THIS PROBLEM. I SENT OUT EMAIL TO TOYOTA BUT DIDN'T HEAR FROM THEM YET I PAID ABOUT $ 44,000.00 FOR THIS VAN. DRIVING THIS CAR I FEEL I PUNISH MY SELF EVERYDAY. I AM LOOKING FOR HELP TO GET IT FIXED. *TR
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