Many years ago, I had a friend, many years my senior, who was allergic to PEANUTS before the allergy was widely known.
My friend went into a Chinese restaurant with her family, asked the server if a certain dish contained peanuts and was assured it did not.
As my friend enjoyed the dish she had ordered, she suffered a severe allergic reaction, anaphylactic shock that caused the ambulance to respond, transport to ER and an overnight stay.
The food had been prepared with peanut oil, which in fairness was not the question asked.
The owner of the restaurant called the hospital, sent flowers, visited, called, offered a free meal with assurances that no peanut oil would be used and was pretty impressive.
The owner of that restaurant, regardless of the nominal cost of the meal, recognized the cost of BAD publicity, a dissatisfied customer and word-of-mouth criticism.
My friend raved about the restaurant, the owner, the great care and frequently dined with her large family - clearly specifying NO PEANUTS/PEANUT OIL.
The kindness expressed by that restaurant owner paid for itself in dividends.
Thinking back on the treatment received by Route 44 Toyota, their arrogance, the unresponsiveness of Toyota U.S.A.......
Is that who we want to do business with?
As consumers, we have the right to speak out about poor business practices and unresponsive manufacturers.
Route 44 Toyota was NOT correct in requesting credit reports and much else.
Should this be an argument or court fight when my BRAND NEW TOYOTA had NO BRAKES?
Toyota U.S.A. KILLED 89 people [that we know of] due to SUDDEN UNINTENDED ACCELERATION [SUA] that was a known defect for many years. [We have no way of knowing how many deaths were settled with GAG orders which seem to be a hallmark of Toyota.]
If your family was killed, would you accept the Hockus of Toyota? No amount of $$$ restore your loved ones.
Reviewing the complaints posted by Toyota owners, how can anyone say Toyota has ever been responsive?
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