2012 Toyota Sienna Complaints

2012 Toyota Sienna complaints posted on the NHTSA web site:

Date Complaint Filed: 04/15/2013
Component(s): VISIBILITY

Date of Incident: 04/07/2013
NHTSA ID Number: 10508272

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDXK3DC7CS...

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. THE SUN ROOF WAS CLOSED AT THE TIME OF FAILURE. THE CONTACT MANEUVERED OFF THE EXIT RAMP AND MANEUVERED TO THE SIDE OF THE ROAD. THERE WERE SMALL FRAGMENTS OF GLASS THAT ENTERED THE VEHICLE UPON ACCESSING THE SUN ROOF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

Date Complaint Filed: 03/19/2013
Component(s): AIR BAGS , SEAT BELTS

Date of Incident: 03/03/2013
NHTSA ID Number: 10503584

 

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:Yes
• Fire:No
• Number of Injuries:2
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDKK3DC5CS...

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE TWICE; ONCE FROM THE PASSENGER'S SIDE DOOR AREA AND AGAIN FROM THE REAR. AS A RESULT, THE CONTACT’S VEHICLE WAS PUSHED FORWARD AND INTO THE REAR OF ANOTHER VEHICLE. THE PASSENGER'S SIDE FRONT SEAT BELT FAILED TO RESTRAIN AND BOTH THE PASSENGER AND DRIVER'S SIDE FRONTAL AIR BAGS FAILED TO DEPLOY. THE FRONT PASSENGER WAS THROWN INTO THE DASHBOARD AND SUSTAINED FACIAL, BACK AND NECK INJURIES. THE DRIVER SUSTAINED INJURIES TO THE BACK AND THE LEGS. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 11,000.

Date Complaint Filed: 03/20/2013
Component(s): ELECTRICAL SYSTEM

Date of Incident: 03/01/2013
NHTSA ID Number: 10502995

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDKK3DC0CS...

SUMMARY:

2012 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO POOR VEHICLE DASH BOARD ILLUMINATIONS. *SMD THE CONSUMER STATED WHEN DRIVING DURING THE DAY TIME, WITH THE DAY TIME RUNNING LIGHTS ON, THE DASH DID NOT ILLUMINATE. THE ONLY ILLUMINATION WAS FROM THE HEADLIGHTS AND EVEN THEN, IT WASN'T THAT WELL LIT. THE DASH IS GREY IN COLOR, SO IT BLENDED IN WELL ON A CLOUDY DAY.

 

Date Complaint Filed: 02/20/2013
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 12/22/2012
NHTSA ID Number: 10499492

 

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDDK3DC0CS...

SUMMARY:

TOYOTA SIENNA MINI VAN SPONTANEOUS ACCELERATION OUR MINIVAN SPONTANEOUSLY ACCELERATED. I DON'T KNOW IF YOU KNOW TOYOTA HAS BEEN HAVING THIS ISSUE WITH OLDER MODELS, BUT OURS IS A 2012 TOYOTA SIENNA XLE LIMITED ALL WHEEL DRIVE MINI VAN. I PUT ON THE BRAKE TO LET MY WIFE OUT WHEN THE VAN TOOK OFF AS IF I HAD THE GAS PEDAL TO THE FLOOR, YET MY FOOT WAS ON THE BRAKE. WE KEPT MOVING, SO I PUSHED THE STOP/IGNITION BUTTON AND THE VAN WOULD NOT STOP. I THEN PUT ON THE EMERGENCY BRAKE AND THE VAN WAS STILL MOVING, I WATCHED THE RPM'S KEEP GOING UP ON THE TACHOMETER. I THEN PUSHED THE OFF/IGNITION BUTTON AGAIN, STILL WOULD NOT STOP, MY NEXT STEP WAS TO PUT IT IN NEUTRAL, BUT I DIDN'T WANT TO BLOW THE ENGINE, SO I PUSHED THE OFF/IGNITION BUTTON AGAIN AND THE ENGINE FINALLY STOPPED. WE WERE FREAKED OUT WE HAD ONLY READ ABOUT THIS NOT THINKING IT WOULD EVER HAPPEN TO US. NOW THE BIGGEST PROBLEM IS I DON'T FEEL COMFORTABLE HAVING WIFE DRIVE THE VAN ANYMORE. I CALLED TOYOTA OF NASHUA, THEY BASICALLY SAID WE CAN INSPECT IT AND CALL TOYOTA OF CALIFORNIA. I CALLED TOYOTA OF CA AND THEY SEEMED NICE AND TALKED ABOUT GIVING US A LOANER CAR. BOTH TOYOTA OF NASHUA, NH AND TOYOTA OF CALIFORNIA BOTH INSPECTED THE VAN AND SAID ?THERE IS NOTHING WRONG WITH THE VAN?. THEY SAID YOU CAN COME AND PICK IT UP. THERE ARE MANY YOUTUBE VIDEO SHOWING THIS PROBLEM AND EVEN RE-ENACTING THE SITUATION, YET TOYOTA CLAIMS USER ERROR. I HAVE GROWN UP WORKING ON CARS FOR ABOUT 35 YEARS, I FIXED AND DRIVEN CARS HARD. I'VE DONE THINGS WITH CARS THAT MOST PEOPLE ONLY SEE IN THE MOVIES. I CAN PROMISE YOU IT WAS NOT USER ERROR AND IT WAS NOT THE FLOOR MATS FACT!!! BEWARE TOYOTA & LEXUS OWNERS. *TR

Date Complaint Filed: 01/30/2013
Component(s): ELECTRICAL SYSTEM , VISIBILITY/WIPER

Date of Incident: 01/21/2012
NHTSA ID Number: 10495220

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA201

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDYK3DC4CS...

SUMMARY:

THE INTERMITTENT WIPER IS REVERESED. THE SLOW IS RUNNING FAST AND THE FAST RUNNING SLOW. TOOK IT TO THE DEALER AND THEY ADVISED THAT THEY COULD NOT DO ANYTHING. ALSO THE DASH IS NOT FLUSH WITH THE INSTRUMENT CLUSTER. *TR

 

Date Complaint Filed: 01/28/2013
Component(s): FUEL SYSTEM, GASOLINE , FUEL/PROPULSION SYSTEM

Date of Incident: 11/28/2011
NHTSA ID Number: 10494985

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDZK3DC9CS...

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT THERE WAS A KNOCKING AND SWOOSHING SOUND COMING FROM THE FUEL TANK. THE NOISE WOULD BECOME LOUDER WHEN THE CONTACT WAS DRIVING AT LOWER SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS. THE DEALER REPLACED THE FUEL TANK BUT THE REPAIR DID NOT CORRECT THE PROBLEM. THE MANUFACTURER WAS NOTIFIED WHO STATED THAT THE NOISES WERE NORMAL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 836 AND THE CURRENT MILEAGE WAS 5,384. UPDATED 2/12/13 *CN

 

Name	Description	Size(KB)

Date Complaint Filed: 12/26/2012
Component(s): ELECTRICAL SYSTEM , SERVICE BRAKES , VEHICLE SPEED CONTROL

Date of Incident: 10/12/2012
NHTSA ID Number: 10490130

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDYK3DC6CS...

SUMMARY:

OWNER WAS DRIVING AND VCS AND ABS WARNING LIGHTS CAME ON AND STAYED ON WHILE DRIVING AS WELL AS TIRE PRESSURE LIGHT. BRAKES ON VEHICLE DID NOT BRAKE AS WELL GOING DOWN HILL. TIRES SLIPPED AND SKIDDED IN THE RAIN ON THE HILLS IN VENTURA COUNTY. DRIVER CALLED TOYOTA AND THEY OPENED UP A CASE NUMBER. TOYOTA HAS ATTEMPTED TO FIX THE VEHICLE 3 TIMES AND CANNOT DETERMINE THE REASON WHY THE MALFUNCTION KEEPS OCCURRING. OWNER HAS VIDEO OF THE WARNING LIGHTS CONTINUOUSLY ON WHILE OWNER IS DRIVING. OWNER FEELS THIS IS AN EXTREME SAFETY ISSUE, AND BELIEVES THEY WERE SOLD A LEMON CAR. *TR

 

Date Complaint Filed: 12/23/2012
Component(s): ELECTRICAL SYSTEM , EXTERIOR LIGHTING

Date of Incident: 12/26/2008
NHTSA ID Number: 10489555

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDKK3DC9CS...

SUMMARY:

NO DASHBOARD LIGHTS WHEN VAN IS STARTED, ONLY COME ON WHEN LIGHT SWITCH IS ACTIVATED. DASHBOARD ON VISIBLE ON CLOUDY DAYS. *TR

 

Date Complaint Filed: 11/15/2012
Component(s): STRUCTURE

Date of Incident: 09/03/2012
NHTSA ID Number: 10484815

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDKK3DC5CS...

SUMMARY:

DRIVER AND PASSENGER SIDE POWER SLIDING DOOR OCCASIONALLY (I.E. NOT ALL THE TIME) MAKES AN ABNORMAL POP NOISE WHEN INITIALLY OPENING WITH THE OUTSIDE HANDLE OR WITH THE INSIDE HANDLE ON THE SLIDING DOOR. THIS DOES NOT HAPPEN THE DOOR IS OPENED WITH OTHER METHOD (E.G. REMOTE, OVER-HEAD MOUNT CONTROL, BUTTON ON B-PILLAR). IT SEEMS AS IF THE DOOR DOESN'T UNLATCH BEFORE THE MOTOR START PULLING THE DOOR. THE SYMPTOM IS VERY SIMILAR TO THIS TSB FOR CERTAIN 2011 SIENNA: T-SB-0044-11. *TR

 

Date Complaint Filed: 10/27/2012
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 10/27/2012
NHTSA ID Number: 10482457

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDKK3DC9CS...

SUMMARY:

WHILE DRIVING ON AN EXPRESSWAY WITH STEEP GRADES, WITH THE CRUISE CONTROL SET, THE SPEED ON STEEP DOWNGRADES WOULD INCREASE BY UP TO 5 MPH ABOVE THE SPEED SET ON THE CRUISE CONTROL. IN OTHER VEHICLES I HAVE DRIVEN IN RECENT YEARS, I DO NOT RECALL THE SPEED VARIATION EXCEEDING 3 MPH FROM THE CRUISE CONTROL SETTING. *TR

 

Date Complaint Filed: 08/29/2012
Component(s): EXTERIOR LIGHTING

Date of Incident: 08/22/2012
NHTSA ID Number: 10472883

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDYK3DC3CS...

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA . THE CONTACT STATED THAT WHILE TRAVELING 30 MPH, THE HEADLIGHTS FAILED TO FULLY ILLUMINATE THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER.THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 400. 

 

Date Complaint Filed: 08/21/2012
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 08/17/2012
NHTSA ID Number: 10471799

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT WAS DRIVING 15 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT ATTEMPTED TO STOP THE VEHICLE BUT THE BRAKES WOULD NOT RESPOND. THE CONTACT HAD TO SHUT THE VEHICLE OFF WHILE IT WAS MOVING TO STOP THE VEHICLE FROM ACCELERATING AND AVOIDING A POSSIBLE CRASH. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER. THE DEALER WAS INVESTIGATING THE ACCELERATION ISSUE. THE FAILURE MILEAGE WAS 2,800. THE VIN WAS NOT AVAILABLE.

 

Date Complaint Filed: 08/15/2012
Component(s): SEATS

Date of Incident: 07/03/2012
NHTSA ID Number: 10470762

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDDK3DC1CS...

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN ENGAGING THE BRAKES THE FRONT DRIVER SEAT WOULD SLIGHTLY SLIDE FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS PERFORMING UP TO MANUFACTURER SPECIFICATIONS. AS A RESULT, THEY DID NOT OFFER ANY ASSISTANCE SINCE THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 12.

 

Date Complaint Filed: 07/30/2012
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 05/31/2012
NHTSA ID Number: 10468304

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDYK3DC1CS...

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA XLE. THE CONTACT STATED THAT AS HE APPROACHED A STOP LIGHT, HE SUDDENLY EXPERIENCED SUDDEN ACCELERATION AND THERE WAS AN INCREASE IN THE ENGINE RPMS UP TO 8,000. THE CONTACT FORCEFULLY APPLIED THE BRAKES AND SHIFTED INTO NEUTRAL. THE VEHICLE THEN DECELERATED AND THE CONTACT DROVE HOME SLOWLY. THE DEALER WAS NOTIFIED AND TOWED THE VEHICLE IN FOR A DIAGNOSTIC TEST. THEY WERE UNABLE TO DIAGNOSE A FAILURE AND ATTRIBUTED IT TO A DRIVER’S ERROR. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 900. UPDATED 08/23/12*LJ UPDATED 08/23/12

 

 

Date Complaint Filed: 07/05/2012
Component(s): ELECTRICAL SYSTEM

Date of Incident: 07/03/2012
NHTSA ID Number: 10464253

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDKK3DC7CS...

SUMMARY:

BRAND NEW VEHICLE LASTED ABOUT A WEEK, WIFE PARKED CAR, WENT INTO STORE, CAME OUT AND VAN WOULD NOT START, WIFE AND KIDS WERE STRANDED IN ROUGH PART OF NEIGHBORING CITY, BATTERY DEAD, TOYOTA SERVICE TESTED CHARGING SYSTEM AND FOUND NOTHING WRONG, THEY DIDN'T REPLACED BATTERY AS A PRECAUTION. *TR

Date Complaint Filed: 05/09/2012
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 05/04/2012
NHTSA ID Number: 10457870

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDKK3DC0CS...

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED WHILE THE BRAKES WERE APPLIED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT THERE WAS NO FAILURE FOUND WITHIN THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THERE WOULD BE NO FURTHER INSPECTIONS OF THE VEHICLE BECAUSE THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 5,000. 

Date Complaint Filed: 04/28/2012
Component(s): ENGINE AND ENGINE COOLING , POWER TRAIN , STEERING

Date of Incident: 02/15/2012
NHTSA ID Number: 10456744

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDXK3DC2CS...

SUMMARY:

JOINING HIGHWAY IN A SITUATION WHERE VEHICLES GIVING WAY CAUSE HESITATION AND THEN GIVE WAY CAUSING BRAKING THEN ACCELERATION REPEATEDLY, TRANSMISSION REFUSED TO DOWNSHIFT ON KICK DOWN, VEHICLE WOULD NOT ACCELERATE, ACTUALLY SLOWED SIGNIFICANTLY FORCING FOLLOWING VEHICLES TO BRAKE .VEHICLE EVENTUALLY BEGAN TO PICK UP SPEED.GENERALLY POOR RESPONSE FROM TRANSMISSION IN ALL MODES. TRANSMISSION DROPS OUT OF DRIVE AT LOW SPEEDS CAUSING ENGINE TO RACE BEFORE TAKING UP DRIVE, VERY HARD TO OPERATE VEHICLE SMOOTHLY.. EXCESSIVE ENGINE VIBRATION AND NOISE FOR THIS PRICE POINT ,KNOWN MORE REFINED DIESELS KNOCKING FROM STEERING COLUMN ON CONSTANT RADIUS TURNS WHEN MAKING SMALL STEERING CORRECTIONS, DETECTABLE AT LOW AND MODERATE TO HIGH SPEED. *TR

 

Date Complaint Filed: 01/23/2012
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 01/01/2012
NHTSA ID Number: 10444924

Vehicle MakeModelModel Year(s)

• TOYOTASIENNA2012

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): 5TDYK3DC8CS...

SUMMARY:

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN ATTEMPTING TO BRAKE OR ACCELERATE, BOTH PEDALS WOULD BE DEPRESSED SIMULTANEOUSLY. THE CONTACT STATED THAT THE TWO PETALS WERE TOO CLOSE IN PROXIMITY. THE MANUFACTURER AND THE DEALER WERE NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAVEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60 AND THE CURRENT MILEAGE WAS 1,300.