Since the defendants have employed expensive attorneys replicating the Dilly, Dally, Delay & Stall tactics, it's important to remember the history of Route 44 Toyota.
After threatening me with a SLAPP suit, dealerrater was reviewed and some of the posts are listed below [pardon format distortions].
Below are posts by others defining their personal experiences ---
Route 44 Toyota
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Route 44 Toyota
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This dealership does not have all of its ducks in a row.
Make sure that if you do go here that you get everything (ie, title and other
documentation)up front before you sign anything. The salespeople are friendly
until they don't like what you have to say. The first time could be chalked up
to an error, but the second time is either just a careless oversight or someone
not doing there job. It's just ridiculous how this dealership is run, poorly. I
can't blame the salespeople but I can blame the management staff for not making
sure things are run properly.
Route 44 Toyota
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What a horrible experience, we went to route 44 toyota
looking for a 2012 clearance tundra. Your sales team immediatly descended like a
pack of vultures. Your sales person mr gonslaves was nice enough and answered
all our questions ect... about the vehicle we test drove. The problem came when
we said we were not sure if we were buying right away or not his whole attitude
changed. Your management refused to give us a price on our trade unless we would
commit to buying that day, who does that? obviously we wanted to know what you
would give us for our car before we agreed to buy, everyone shops around to get
the best price. Not only that, you took my keys, my reg and made us feel
pressured and strong armed. It was aweful and I will NEVER
return.
Route 44 Toyota
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This dealership is the most in reliable and in
trustworthy place around. They breach there warranties and will do anything to
get out of fixing the parts that are under warranty! They will damage your car
while on the lot for service and not say anything!! Worst dealership I have ever
been too!!!! Please do not give these people your buisness!!
Route 44 Toyota
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Lies, lies and more lies. Worst experience ever buying
not one but 2 new cars. I was literally held hostage in the dealership asking
for my car keys repeatedly but could not get them. The price agreed upon changed
once I was in the credit manager's office. Down apyment was inflated...and on
and on....
Route 44 Toyota
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Horrible customer service. No communication (don't
answer phone calls, return calls or messages, or respond when you show up).
Lies, lies, lies.
I went to this dealer on a SATURDAY MORNING to purchase a car. I found one I liked, negotiated a price with Eddy, Joel, and John. They took my down-payment and had me go online to purchase an insurance policy for the car (so they could register it). They then told me that I had to return on MONDAY for the car because the banks and registry were not open. I called on Monday to see when to come in, and could not reach anyone. So I went in and was told they had no information for me and I should return "After Joel calls". I asked Eddy for a timeframe and he responded "could be 10 minutes; could be tomorrow; but no longer than that." I heard nothing at all the entire next day. Tried calling all afternoon (from 5-ish to about 8pm), and kept getting thrown back on hold and given back to the receptionist. None of the people I had worked with were willing to talk to me. I left numerous messages for them but no call backs. So, on WEDNESDAY during lunch I called back and demanded a sales manager. Mike B got on the phone and told me he would get to the bottom of it and call me back. I got a call about 30min later saying that Joel "is trying to get in touch with the bank to work out your financing" and that I should try again on Friday. FRIDAY arrives and still no word from anyone at all! IT HAS NOW BEEN A FULL WORK WEEK WITH NO CAR, NO REFUND, AND NO COMMUNICATION!!! I show up at the dealership to demand my money back so I can go elsewhere and they demand MORE MONEY!! Told me my credit was too bad and that I need a larger down payment! Are you kidding me?! My credit isn't perfect, but it's far from bad! I demanded my check back and had to argue with them to get it. Never got an apology, or even an acknowledgement of why I was so upset that I'd go elsewhere. They acted like I was crazy to want to talk to someone and find out why my CAR STILL WASN'T READY 5 DAYS LATER!!!
Went to Copeland Toyota straight from Rt 44 and DROVE HOME with a car SAME DAY.
Rt 44 Toyota in Raynham is the worst car dealership I have ever been to.
I went to this dealer on a SATURDAY MORNING to purchase a car. I found one I liked, negotiated a price with Eddy, Joel, and John. They took my down-payment and had me go online to purchase an insurance policy for the car (so they could register it). They then told me that I had to return on MONDAY for the car because the banks and registry were not open. I called on Monday to see when to come in, and could not reach anyone. So I went in and was told they had no information for me and I should return "After Joel calls". I asked Eddy for a timeframe and he responded "could be 10 minutes; could be tomorrow; but no longer than that." I heard nothing at all the entire next day. Tried calling all afternoon (from 5-ish to about 8pm), and kept getting thrown back on hold and given back to the receptionist. None of the people I had worked with were willing to talk to me. I left numerous messages for them but no call backs. So, on WEDNESDAY during lunch I called back and demanded a sales manager. Mike B got on the phone and told me he would get to the bottom of it and call me back. I got a call about 30min later saying that Joel "is trying to get in touch with the bank to work out your financing" and that I should try again on Friday. FRIDAY arrives and still no word from anyone at all! IT HAS NOW BEEN A FULL WORK WEEK WITH NO CAR, NO REFUND, AND NO COMMUNICATION!!! I show up at the dealership to demand my money back so I can go elsewhere and they demand MORE MONEY!! Told me my credit was too bad and that I need a larger down payment! Are you kidding me?! My credit isn't perfect, but it's far from bad! I demanded my check back and had to argue with them to get it. Never got an apology, or even an acknowledgement of why I was so upset that I'd go elsewhere. They acted like I was crazy to want to talk to someone and find out why my CAR STILL WASN'T READY 5 DAYS LATER!!!
Went to Copeland Toyota straight from Rt 44 and DROVE HOME with a car SAME DAY.
Rt 44 Toyota in Raynham is the worst car dealership I have ever been to.
Route 44 Toyota
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This place is a joke. Half of the positive remarks on
here are from employees trying to boost their egos. Worst environment in the
world. Lies, lies and more lies. Thats what you get from Tim Bruno and the staff
at Rt 44 Toyota. Pushy and overbearing sales people. And the guy at the front
door, john brownell, making sure nobody gets away. GET A LIFE DUDE!!! These
sales weasles and managers get mad so easy when they are questioned. Get over
yourselves! You work in the worst dealership in the world. I spent about 10
minutes there and that was all I could stomach. Brownell was chasing me to my
car wondering "How can we make you stay?" Embarrassing! Is business that bad you
gotta chase customers to their cars? WOW! I will NEVER step foot in that place
again! Boch Toyota here I come!!!
Route 44 Toyota
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Sales experience with this dealer was great. My salesman
was awesome, easy to work with no BS. So I bought a brand new Tundra with the
TRD package, on my way to work the next day I noticed the truck pulling to the
right. So I stopped by the dealer on my way home from work explained my issue
and set up an appointment for an alignment and to have the windows tinted the
following week. I dropped the truck off the morning of the appointment, when I
went to pick it up there was a big scratch on the side. The assistant service
manager said "we didnt do it, cant help you on that". All I wanted was them to
acknowledge they did it before I left, they would not. Had to have the local
police come down and file a property damage report. I then left drove about a
mile and turned around because the truck was still pulling to the right. I go
into the service department and asked if they did an alignment. They said no
because they did not know they had to do one, which is BS because my paperwork
said it was going to be done. So I left my truck there and had to walk home
(they would not give me a ride). I went back the next day to pick it up, problem
still not fixed, it has been back again, each time the problem gets worse. It is
now unsafe to drive, I wont even drive with my kids. No help at all from the
dealer. No help from toyota. This place is run by a bunch of
hacks
Route 44 Toyota
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Almost all reviews written are about new vehicles. I
purchased a used vehicle and was not provided the service I was promised. I
specifically stated I wanted tires rotated among other things and I was promised
it was done. Well 2 months after my purchase, I discovered that the tires were
not rotated. I discovered this while I was buying a new tire to replace one that
was on the car when I bought it. To make a long story short, had the tires been
rotated as I was told, another problem discovered while taking the wheel off
would have been discovered sooner and I would not have had to pay to have that
problem repaired. I went to the dealership and explained my situation and after
several minutes waiting I explained what happened and the conversation went from
bad to worse and the sales manager told me to "get out". Bottom line, don't
believe them when they say they'll do something even if its in writing. Keep in
mind my experience happened "after the sale".
Route 44 Toyota
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In a FRIDAY in April 2011 I went to this dealership with
my sister so she could get a new vehicle. I had bought my new Yaris there in
2008 and got it financed at 21% interest at the time because I did not have
credit at that time but was willing to get the deal they offered me.
So, 3 years later I go back to try in getting my sister a deal so she could build her credit too. We were excited when they told us she could get a new 2010 Corolla with 0% interest and pay it in 60 months if I co-signed for her, which I was also ok with.
We got all the paperwork signed and walked out of there that same FRIDAY afternoon with her new car and were told to be back BY TUESADY of the following week to get the registration and a voucher to get the inspection sticker.
My sister went there on TUESDAY AFTERNOON and looked for the sales person, Terrance Gandy, who told her they didn't have the paperwork they had promised and she should come back there the next day.
WEDNESDAY, I called and checked before we drove nearly 20 miles to Route 44 Toyota in Raynham, to make sure we wouldn't waste our gas, time, money and patience! I was tranferred to the sales person, who did not answer and the call was returned to the receptionist who asked me if I wanted to leave a message, which I did. Six HOURS LATER, still no feedback from Mr. Gandy, I call again and asked the receptionist if there was anyone available that would be able to tell me if the paperwork was ready or not. She got one of the dozen managers there to tell me the registration was STILL NOT READY!
THURSDAY, I called again, and was getting really worried because, by law, you can drive a new car without being registered or having an inspection sticker for 7 days, which would due very soon. Once again, I am put on hold on the phone for several minutes. Leave another message with the phone operator. Then later, my sister calls me and desperately tells me the sales person SENT HER A TEXT MESSAGE saying they need more money. Period. Nothing else. No phone calls, no more explanations, just a TEXT MESSAGE! I call Route 44 Toyota again and before they put me on hold for another 27 minutes before I get an answering machine, I tell the poor girl on that Reception Desk that I was very disapponited and unhappy and needed to get someone on the phone immediatly that could talk back to me and explain me what was going on with my deal. I finally get Mr. Gandy on the phone, who now tells me they need another $1500 dollars to make the deal go through. "What do you mean? You need $1500 dollars ON TOP OF the $3000 dollars we gave you for a down payment for a deal we have already agreed and signed and NOW you're telling me you can't make it happen?" - I said. Then he replied saying they've been trying to get that car financed, but the bank kept declining and we either had to return the Corolla my sister was driving for nearly a week, OR we had to come up with more cash - or no deal!
At this point, my blood is boiling inside my veins and I say to Mr. Gandy how unprofessionally this whole process was being handled. How unreasonable it was to have the customer chase down information when that is THEIR JOB, of the customer service representative to provide. How we were left in the dark, with no updates or feedbacks and how that A TEXT MESSAGE wasn't going to do it and that waiting game was really getting old. I did not want excuses anymore, I wanted a solution. He hangs up on me!!!!
I call the dealership back and AGAIN I give the front desk girl the same speech I did before, but, this time I included I DID NOT WANTED TO BE TRANSFERRED to Terrance Gandy because he could not be civil enough to listen, wait for his turn to talk and give me any reasonable explanation without hanging up the phone on me. I asked to talk to the sales manager, but I got an answering machine. I left him a voice message. In fact, I left him DOZENS of voice messages - never returned!
Now, I had my brother-in-law (who's an attorney) reading the agreement contract we singed for the financing of that 2010 Corolla we thought we had. He did not find anything in the fine print that said that agreement was susceptible to change according to the bank's decision. This time, he calls the dealership representing me and my sister, and talks to Mr. Gandy. Or maybe I should say he DOESN'T talk to Mr. Gandy because this one didn't let him talk and to top it off, hangs up the phone on him!
FRIDAY, me and my sister drive the 2010 Corolla back to the dealer, having in mind we were going to return it and have them give us back what we put for a down payment. Arriving, we were completely ignored by the Terrance Gandy, but that was a good thing! I could not imagine how it would turn out if he had approached us... Or maybe he is all that intimidating because we are two young females and because he had a telephone line as a barrier to "protect" him. We talk to 2 different managers and they redo the paperwork to show the purchased date as of that day (just in case the cops pulled her over, she would still be legal according to the date on the new papers) and we are told that they're still trying to get the bank to approve the deal and we should give them a couple more days.
MONDAY, TUESDAY AND WEDNESDAY I call and get the same response: still nothing. *Remininding* that EVERY phone call inputs several minutes on hold until I get to talk to a civil human being. But I have to give that speech to the front desk assistant before they get someone on the phone.
THURSDAY (note that it's been just about TWO WEEKS since we got the car), I call again, same process as told above, but this time I am the one giving them a deadline "It's tomorrow or nothing. We're wasting our time here, we could have been some place else and had the whole matter resolved in just 2 or 3 days!" and the manager agreed. This time I also told him that HE was the one to CALL ME, and by NOON time because I was tired of listening to that same song for 20+ minutes each time I had to hold to talk to somebody. He also agreed.
Finally, FRIDAY (two weeks after we walked out of that dealership with the 2010 Corolla)just before 10am I get a voice message on my cell phone from that manager saying he was sorry but they couldn't keep the deal because the bank did not approve it. We would have to return the car and they would give us a check for the money we put down. Okay, then I drive to my sister's home at noon time and she tells me that just minutes before, the sales person, Terrance Gandy (which I thought I was very clear with the dealership personnel I wanted wiped out of the picture due to his extreme unprofessionalism), sends ANOTHER TEXT MESSAGE to my sister's cell phone saying we should give them another day because they wanted to try again!!!
ENOUGH ALREADY! I did not call nor responded to that person. We drove the 20 miles to Route 44 Toyota and, getting there I went to the front desk and that poor girl got to see the face of the voice she already knew from so many unsuccessful phone calls! She got one of those managers to meet with us. Once again, Mr. Gandy was there, but didn't approach us. (Thank goodness!)
This other manager came up and said if we gave them until the next day, they would have it done because THIS TIME, the OWNER of the dealership TIM BRUNO was in the picture, apparently trying to convince the bank to approve our deal. Like we were so special... That didn't impress me... Then why Mr. Bruno didn't step up A WEEK AGO before we had to go through all this aggravation? - I asked. The answer we got was that "he was a very busy man". Guess what? Me too! Or do they think I can give them as many days as they want? I think when you have a customer willing to spend their money on your business, you should give them SERVICE and RESPECT. And from this experience at Route 44 Toyota in Raynham Massachusetts I got nothing! No service, no respect, no updates, no feedback and no car! I told the manager exactly how I was feeling. I DID NOT WANT THE CAR ANYMORE, EVEN IF IT WAS FOR FREE! I don't think Terrance Gandy deserves a penny for comission for that sale if it did go through. I am not helping Tim Bruno getting any richer if he cannot provide HONESTY, RESPECT and SERVICE from his employees and from the process that revolves buying a car at his dealership.
I hope that if you read this review up to this line, sides with me and go get your car somewhere else! Look for customer service, not game players. Read the fine print. Ask questions and, do not, EVER walk out of a dealership with your new car without a registration!!!!
Good luck!
PS: My sister ended up getting a 2011 Chevy Cruze at McGee's, on that same ROUTE 44! Got excellent customer service and her registration and inspection sticker were there THE NEXT DAY!!!
So, 3 years later I go back to try in getting my sister a deal so she could build her credit too. We were excited when they told us she could get a new 2010 Corolla with 0% interest and pay it in 60 months if I co-signed for her, which I was also ok with.
We got all the paperwork signed and walked out of there that same FRIDAY afternoon with her new car and were told to be back BY TUESADY of the following week to get the registration and a voucher to get the inspection sticker.
My sister went there on TUESDAY AFTERNOON and looked for the sales person, Terrance Gandy, who told her they didn't have the paperwork they had promised and she should come back there the next day.
WEDNESDAY, I called and checked before we drove nearly 20 miles to Route 44 Toyota in Raynham, to make sure we wouldn't waste our gas, time, money and patience! I was tranferred to the sales person, who did not answer and the call was returned to the receptionist who asked me if I wanted to leave a message, which I did. Six HOURS LATER, still no feedback from Mr. Gandy, I call again and asked the receptionist if there was anyone available that would be able to tell me if the paperwork was ready or not. She got one of the dozen managers there to tell me the registration was STILL NOT READY!
THURSDAY, I called again, and was getting really worried because, by law, you can drive a new car without being registered or having an inspection sticker for 7 days, which would due very soon. Once again, I am put on hold on the phone for several minutes. Leave another message with the phone operator. Then later, my sister calls me and desperately tells me the sales person SENT HER A TEXT MESSAGE saying they need more money. Period. Nothing else. No phone calls, no more explanations, just a TEXT MESSAGE! I call Route 44 Toyota again and before they put me on hold for another 27 minutes before I get an answering machine, I tell the poor girl on that Reception Desk that I was very disapponited and unhappy and needed to get someone on the phone immediatly that could talk back to me and explain me what was going on with my deal. I finally get Mr. Gandy on the phone, who now tells me they need another $1500 dollars to make the deal go through. "What do you mean? You need $1500 dollars ON TOP OF the $3000 dollars we gave you for a down payment for a deal we have already agreed and signed and NOW you're telling me you can't make it happen?" - I said. Then he replied saying they've been trying to get that car financed, but the bank kept declining and we either had to return the Corolla my sister was driving for nearly a week, OR we had to come up with more cash - or no deal!
At this point, my blood is boiling inside my veins and I say to Mr. Gandy how unprofessionally this whole process was being handled. How unreasonable it was to have the customer chase down information when that is THEIR JOB, of the customer service representative to provide. How we were left in the dark, with no updates or feedbacks and how that A TEXT MESSAGE wasn't going to do it and that waiting game was really getting old. I did not want excuses anymore, I wanted a solution. He hangs up on me!!!!
I call the dealership back and AGAIN I give the front desk girl the same speech I did before, but, this time I included I DID NOT WANTED TO BE TRANSFERRED to Terrance Gandy because he could not be civil enough to listen, wait for his turn to talk and give me any reasonable explanation without hanging up the phone on me. I asked to talk to the sales manager, but I got an answering machine. I left him a voice message. In fact, I left him DOZENS of voice messages - never returned!
Now, I had my brother-in-law (who's an attorney) reading the agreement contract we singed for the financing of that 2010 Corolla we thought we had. He did not find anything in the fine print that said that agreement was susceptible to change according to the bank's decision. This time, he calls the dealership representing me and my sister, and talks to Mr. Gandy. Or maybe I should say he DOESN'T talk to Mr. Gandy because this one didn't let him talk and to top it off, hangs up the phone on him!
FRIDAY, me and my sister drive the 2010 Corolla back to the dealer, having in mind we were going to return it and have them give us back what we put for a down payment. Arriving, we were completely ignored by the Terrance Gandy, but that was a good thing! I could not imagine how it would turn out if he had approached us... Or maybe he is all that intimidating because we are two young females and because he had a telephone line as a barrier to "protect" him. We talk to 2 different managers and they redo the paperwork to show the purchased date as of that day (just in case the cops pulled her over, she would still be legal according to the date on the new papers) and we are told that they're still trying to get the bank to approve the deal and we should give them a couple more days.
MONDAY, TUESDAY AND WEDNESDAY I call and get the same response: still nothing. *Remininding* that EVERY phone call inputs several minutes on hold until I get to talk to a civil human being. But I have to give that speech to the front desk assistant before they get someone on the phone.
THURSDAY (note that it's been just about TWO WEEKS since we got the car), I call again, same process as told above, but this time I am the one giving them a deadline "It's tomorrow or nothing. We're wasting our time here, we could have been some place else and had the whole matter resolved in just 2 or 3 days!" and the manager agreed. This time I also told him that HE was the one to CALL ME, and by NOON time because I was tired of listening to that same song for 20+ minutes each time I had to hold to talk to somebody. He also agreed.
Finally, FRIDAY (two weeks after we walked out of that dealership with the 2010 Corolla)just before 10am I get a voice message on my cell phone from that manager saying he was sorry but they couldn't keep the deal because the bank did not approve it. We would have to return the car and they would give us a check for the money we put down. Okay, then I drive to my sister's home at noon time and she tells me that just minutes before, the sales person, Terrance Gandy (which I thought I was very clear with the dealership personnel I wanted wiped out of the picture due to his extreme unprofessionalism), sends ANOTHER TEXT MESSAGE to my sister's cell phone saying we should give them another day because they wanted to try again!!!
ENOUGH ALREADY! I did not call nor responded to that person. We drove the 20 miles to Route 44 Toyota and, getting there I went to the front desk and that poor girl got to see the face of the voice she already knew from so many unsuccessful phone calls! She got one of those managers to meet with us. Once again, Mr. Gandy was there, but didn't approach us. (Thank goodness!)
This other manager came up and said if we gave them until the next day, they would have it done because THIS TIME, the OWNER of the dealership TIM BRUNO was in the picture, apparently trying to convince the bank to approve our deal. Like we were so special... That didn't impress me... Then why Mr. Bruno didn't step up A WEEK AGO before we had to go through all this aggravation? - I asked. The answer we got was that "he was a very busy man". Guess what? Me too! Or do they think I can give them as many days as they want? I think when you have a customer willing to spend their money on your business, you should give them SERVICE and RESPECT. And from this experience at Route 44 Toyota in Raynham Massachusetts I got nothing! No service, no respect, no updates, no feedback and no car! I told the manager exactly how I was feeling. I DID NOT WANT THE CAR ANYMORE, EVEN IF IT WAS FOR FREE! I don't think Terrance Gandy deserves a penny for comission for that sale if it did go through. I am not helping Tim Bruno getting any richer if he cannot provide HONESTY, RESPECT and SERVICE from his employees and from the process that revolves buying a car at his dealership.
I hope that if you read this review up to this line, sides with me and go get your car somewhere else! Look for customer service, not game players. Read the fine print. Ask questions and, do not, EVER walk out of a dealership with your new car without a registration!!!!
Good luck!
PS: My sister ended up getting a 2011 Chevy Cruze at McGee's, on that same ROUTE 44! Got excellent customer service and her registration and inspection sticker were there THE NEXT DAY!!!
Route 44 Toyota
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This is the WORST service experience that I ever had!!!!
I bought my car at their place and I had to go back for repairs many times
during 1 year!!! The service manager Marc Fierro not calling back to customers
who is calling for service every day! This service department CAN NOT solve
problems. DO NOT go there!!! Hated it.
Route 44 Toyota
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These people are shady and there are MUCH more reputable
dealers out there. Went in to purchase used 2010 Venza that I had seen online.
Got there before noontime, and told salesperson upfront, I had to be out of
there by 3pm. They played lots of games during the negotiation process - write
your SS# in this notebook, need your credit card so we know you are serious,
etc. 15 minutes before we had to leave, we agreed upon a price. We stayed
another 30 minutes hoping to wrap it up, but it got too late. I had an
appointment and had to leave. Told them I would be back after my appointment - I
live 45 minutes away from the dealer. I even called Amanda to confirm a time I
would be back. I arrived back, as promised, and was told they "threw my
paperwork away" because they did not think I would be coming back. Seemed
strange, but OK. So I filled paperwork out again and proceeded to be left
sitting at a table for 45 minutes. Finally, Amanda and her manager walked over
and told me the car I wanted was sold OVER THE PHONE right after I left, but
they would give me an older model for more money. I don't believe that story for
one minute, but even if true, they should have had the decency to call me or let
me know the minute I walked in. Their attitude about the whole situation was
appalling! On my way home, another salesperson called me, claiming to be the one
who sold the car on the phone and now wants to put me in a new model - FOR MORE
MONEY! I was shocked that they would treat a customer like this, but after
reading the other reviews, it appears it is par for the course for this dealer.
Stay away from this dealer. There are other dealers out there with better
pricing who are more reputable to deal with.
Route 44 Toyota
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Car I test drove was on lot for 2 weeks and filled with
garbage and nonworking DVD system with ear phones filled with battery acid. Was
prepared to buy it anyway because of the good price and the salesman Clarence
seemed nice. However, spent hour sitting on waiting for value of my trade in and
haggling it's worth (tried to offer a 1/3 of its worth.) I needed to go
(Babysitter)and offered to put down deposit and come back tomorrow. The manager
came out and tried to bully me into staying and finish the paperwork. "We don't
do deposits." However, I overhead that same manager tried to force someone else
to leave a deposit. They held my keys and credit card hostage and I had to get
in his face to get them back so I could leave. Avoid these scum
bags!
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Bought a new Sienna in 2008. Needed a drive train
warranty replacement. Car had to be in shop over the course of several hours and
the dealer wouldn't provide a replacement vechile unless I paid $35. Very poor
service as I paid over $25K to purchase the Sienna and it only has 21K
miles.
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Called in the morning to make sure the vehicle was still
available and was assured it was. Drove 1hour there and after my trade in was
evaluated they said the other vehicle was sold last night. But we do have these
other vehicles, a little more expensive. Bait and Switch
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Received a phone call today stating they were cancelling
my appointment to have an accessory put on, which is a long story in itself.
Salesman totally ripped us off...not telling us there were two kinds of
accessories for my car. Of cause the wrong one was ordered. Said he would
correct situation.....which was fine with me....WRONG... Keep our check to HIM
for the product. Customer service stepped in offered to fix the problem.
Appointment made. Happy at that point although this was our 5th visit to the
dealership. Then the phone call to cancel...told they no longer wanted to do
business with us due to a survey that was filled out by myself.. apparently not
all excellent....so much for taking criticism and working on
it.
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Very dishonest dealer, but they do play the numbers game
quiet well to their advantage. The bottom line on the price they quoted me was
more than $1,000 OVER the MSRP on the toyota.com website. I gave a $50 cash dep
Fri eve after being pressured to purchase a new Corolla (I went looking for
used), was told I'd get it back if I changed my mind after discussing it with my
husband, went back Sat am to get my deposit back and was told I had to wait
until Mon for a check. On Friday, Tony had asked for my registration to give
trade in price on my car (which I did request), and he never gave it back to me.
Since they refused to refund my money on Saturday, I called police. When I left
the dealership on Saturday, I realized the salesman never returned my
registration. I called him and he said he did. Then he told me he had a copy and
gave me the original. We went back and forth about this, I finally called the
President on Monday, he said they only had a copy. I finally did get my money
back on Wednesday and my registration on Thursday. The registration that was
returned to me WAS The orignal. I ended up buying the same car for $2,000 LESS
than Raynham's bottom price AND they gave me the price I wanted for my trade-in.
Route 44 Toyota
Customer Service:
Quality of Work:
N/A
Friendliness:
Overall Experience:
Price:
They don't put the sticker price on cars so you never
really know what they are selling the car for. The salesmanager was definately
of the "used car salesman" variety who pushed and pushed and pushed and tried to
dismiss all of the research we had done. They wanted $5000 more for a used
Highlander with MORE milage that was not Toyota Certified than another dealer
and told us there was no way that other dealer could be offering that price. We
pick that other car up in 2 days and we paid even less than that dealer's
website priced the car at.
Stay far away from this place, they are schysters.
Stay far away from this place, they are schysters.
In my opinion it ended up being a good thing because I found Boch Toyota South and got a better deal and the color I actually wanted.