The complaints below were posted on the NHTSA web site.
It's important to remember that most people don't complain - only about 13%, yet the few problems listed are those that should be easily corrected and were not.
Would a reasonable person purchasing a NEW vehicle expect seats to flop around? or a seat belt that can't be disconnected restraining a child?
Doesn't it appear that Toyota U.S.A. is unresponsive?
Date Complaint Filed: 04/04/2013
Component(s): SEAT BELTS
Date of Incident: 03/21/2013
NHTSA ID Number: 10507064
Vehicle MakeModelModel Year(s)
- Crash:No
- Fire:No
- Number of Injuries:1
- Number of Deaths:0
Manufacturer: TOYOTA MOTOR CORPORATION
Vehicle Identification No. (VIN): JTEBU5JR8D5...
SUMMARY:
TL* THE CONTACT OWNS A 2013 TOYOTA 4RUNNER. THE CONTACT STATED THAT THE REAR DRIVER SIDE SEAT BELT SEIZED AND TRAPPED THE CHILD. THE MORE SHE TRIED TO UN-LATCH THE SEAT BELT THE TIGHTER IT BECAME CAUSING A GREAT DEAL OF PAIN TO THE CHILD. AFTER A CONSIDERABLE AMOUNT OF TIME, SHE DECIDED TO CUT THE SEAT BELT AND THE CHILD ESCAPED. A DEALER WAS NOTIFIED BUT STATED BECAUSE THE VEHICLE WAS NOT PURCHASED AT THAT LOCATION THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOTIFIED AND STATED THEY WOULD SEND SOMEONE TO INVESTIGATE IN 2-3 DAYS BUT 3 WEEKS LATER, SHE HAD STILL NOT HEARD FROM THE REPRESENTATIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND
CURRENT MILEAGE WAS 2,300.
Date Complaint Filed: 03/26/2013
Component(s): SEATS
Date of Incident: 03/04/2013
NHTSA ID Number: 10504579
Vehicle MakeModelModel Year(s)
- Crash:No
- Fire:No
- Number of Injuries:0
- Number of Deaths:0
Manufacturer: TOYOTA MOTOR CORPORATION
Vehicle Identification No. (VIN): Not Available
SUMMARY:
TL* THE CONTACT OWNS A 2013 TOYOTA 4RUNNER. THE CONTACT STATED THAT THE REAR MIDDLE SEAT WOULD MOVE FORWARD AND BACKWARD INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THE SEAT WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND
CURRENT MILEAGE WAS 400.
Date Complaint Filed: 03/26/2013
Component(s): SEATS
Date of Incident: 03/12/2013
NHTSA ID Number: 10504509
Vehicle MakeModelModel Year(s)
- Crash:No
- Fire:No
- Number of Injuries:0
- Number of Deaths:0
Manufacturer: TOYOTA MOTOR CORPORATION
Vehicle Identification No. (VIN): Not Available
SUMMARY:
2ND ROW SEAT OF THE NON THIRD ROW OPTION. THE 60% PART OF THE SEAT HAS A LOT OF WIGGLE PLAY TO IT. I FEEL IT IS A SAFETY CONCERN WITH REGARD TO CAR SEATS AND PASSENGER SECURITY. PEOPLE WHO HAVE RODE ON THIS SIDE OF THE SEAT HAVE GOTTEN NAUSEATED FROM SITTING THERE AND DID NOT FEEL SECURE WITH THE SEAT MOVING AROUND. COMPLAINT MADE TO TOYOTA WITH NO ACTION MADE TO THIS POINT. *TR
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