2011 Toyota Prius Complaints

The NHTSA home page for complaints is here:

http://www-odi.nhtsa.dot.gov/owners/SearchComplaints

 Below are the complaints posted for 2011 Toyota Prius:

Date Complaint Filed: 05/02/2013
Component(s): EXTERIOR LIGHTING

Date of Incident: 04/01/2013
NHTSA ID Number: 10510462

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU1B0...

SUMMARY:

WITHIN 2 YEARS OF PURCHASING NEW 2011 PRIUS VEHICLE, HID HEADLIGHT LAMP FAILED.

 

Date Complaint Filed: 05/02/2013
Component(s): EXTERIOR LIGHTING

Date of Incident: 04/22/2013
NHTSA ID Number: 10510461

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU7B0...

SUMMARY:

WITHIN 2 YEARS OF PURCHASING NEW 2011 PRIUS VEHICLE, BOTH HID HEADLIGHT LAMPS FAILED (ON DIFFERENT OCCASIONS) WITHIN ABOUT 3 MONTHS OF EACH OTHER. NO WARRANTY AVAILABLE, AT CUSTOMER EXPENSE.

 

Date Complaint Filed: 04/08/2013
Component(s): SERVICE BRAKES

Date of Incident: 06/14/2012
NHTSA ID Number: 10507516

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU8B0...

SUMMARY:

I WAS APPLYING MY BRAKES AS I WAS GOING DOWN A SLIGHT INCLINE OVER A BRIDGE THAT IS UNDER CONSTRUCTION SO THE ROAD IS BUMPY. THE CAR ACTED LIKE THE GAS WAS APPLIED INSTEAD OF THE BRAKES. IT LURCHED FORWARD A LITTLE BEFORE THE BRAKES FULLY ENGAGED. *TR

 

Date Complaint Filed: 03/31/2013
Component(s): SERVICE BRAKES

Date of Incident: 10/01/2012
NHTSA ID Number: 10505147

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU3B5...

SUMMARY:

I HAVE EXPERIENCED BRAKE ISSUES WITH MY 2011 PRIUS MODEL SINCE I LEASED THE CAR IN DECEMBER 2011. WHEN I AM TRAVELING AT LOW SPEEDS AND I TRY TO BREAK GOING DOWN HILL AND /OR BREAK OVER A BUMP IN THE ROAD, THE CAR ACCELERATES PRIOR TO FULLY STOPPING. THIS HAS HAPPENED A TOTAL OF 5 TIMES SINCE I LEASED THE VEHICLE. IT ALWAYS SEEMS TO HAPPEN WHILE I TRAVEL AT LOWER SPEEDS AND THE CAR LURCHES FORWARD AS I HIT THE BREAKS. I BELIEVE THIS IS AN ISSUE THAT WAS EXPERIENCED WITH 2010 MODELS OF THE PRIUS AND APPEARS TO BE ANOTHER ACCELERATION ISSUE WITH TOYOTA MODELS IN GENERAL. WHILE THERE HAVE BEEN RECALLS ON THE 2011 PRIUS FOR DEFICIENT AIRBAGS, THIS IS AN EQUALLY CONCERNING FAULT IN THE CAR THAT SHOULD BE REVIEWED. *TR

Date Complaint Filed: 03/24/2013
Component(s): SERVICE BRAKES

Date of Incident: 11/22/2012
NHTSA ID Number: 10504303

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU9B0...

SUMMARY:

CAR WAS OFF AND PARKED. WHEN I ENTERED THE VEHICLE TO TURN THE CAR ON, I HELD THE BRAKE AND PRESSED THE POWER BUTTON IN ORDER TO START THE CAR. AND WITH MY FOOT STILL ON THE BRAKE, I SHIFTED THE CAR INTO REVERSE TO PULL OUT OF THE PARKING SPOT. AS SOON AS THE CAR WAS SHIFTED INTO REVERSE, THE CAR MOVED BACKWARDS WITH MY FOOT FULLY PRESSED ON THE BRAKE. THE CAR FELT LIKE THE BRAKES WERE NOT ENGAGED. I LOOKED DOWN TO MAKE SURE I WAS PRESSING ON THE BRAKE, AND THE BRAKE WAS COMPLETELY DEPRESSED. I COULD EVEN FEEL THE HILL ASSIST THRESHOLD BUT THE BRAKES WERE NOT ENGAGING. IN A PANIC I PRESSED THE "P" (PARK) BUTTON TO TRY TO STOP THE VEHICLE. THE VEHICLE ROCKED BACK AND FORTH AS IF THE VEHICLE WAS IN MOTION WHEN THE "P" BUTTON WAS PRESSED. I GOT OUT OF THE VEHICLE TO SEE IF I WAS ON A POTHOLE OR HILL, ANYTHING TO EXPLAIN THE MOVE, BUT NOTHING WAS THERE, COMPLETELY FLAT ROAD. THIS HAS HAPPEN QUITE A FEW TIMES WHEN AT A PARK AND I HAD TO CONTACT CDSP OVER ELECTRONIC ISSUES OVER THIS VEHICLE. I AM NO LONGER GOING TO CONTINUE WITH THIS VEHICLE. *TR

Date Complaint Filed: 03/13/2013
Component(s): SERVICE BRAKES , VEHICLE SPEED CONTROL

Date of Incident: 04/22/2011
NHTSA ID Number: 10502597

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU4B0...

SUMMARY:

FIRST INCIDENT: WAS TRAVELING APPROX. 68 MPH ON 405 FREEWAY IN LOS ANGELES (DOWNHILL INTO THE SAN FERNANDO VALLEY). DRY CONDITIONS. ATTEMPTED TO STOP AS CARS AHEAD OF ME BEGAN TO SLOW/HALT AND CAR LURCHED FORWARD, CARRYING ME TO ALMOST HIT THE CAR AHEAD OF ME, STOPPING ONLY INCHES BEHIND. DEALERSHIP COULD NOT REPLICATE AND DISMISSED MY CONCERNS. MULTIPLE SIMILAR INCIDENTS ALL IN GOOD WEATHER HAVE OCCURRED. MOST RECENTLY ON SURFACE ROAD WITH UNEVEN PAVEMENT, TRAVELING AT LESS THAN 15 MPH. BRAKING FOR STOPPED VEHICLES AHEAD, RESULTED IN CAR LURCHING AHEAD. *TR

Date Complaint Filed: 02/28/2013
Component(s): SERVICE BRAKES , VEHICLE SPEED CONTROL

Date of Incident: 01/14/2012
NHTSA ID Number: 10500800

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU3B5...

SUMMARY:

PERIODICALLY, AFTER GOING OVER A BUMP AT FAIRLY LOW SPEEDS, THE CAR WILL ACCELERATE. IN LIGHT OF THE OTHER UNINTENDED ACCELERATION ISSUE REPORTED UNDER ODI 10499911, I WONDER IF THESE TWO EVENTS ARE RELATED -- POSSIBLY SOMETHING TO DO WITH GOING FROM THE MOTOR TO THE BATTERY? *TR

Date Complaint Filed: 02/25/2013
Component(s): SERVICE BRAKES , VEHICLE SPEED CONTROL

Date of Incident: 01/24/2013
NHTSA ID Number: 10499911

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU3B5...

SUMMARY:

FIRST INCIDENT: WAS TRAVELING APPROX. 15 MPH ON SIDE STREET. ICY CONDITIONS. ATTEMPTED TO STOP AT STOP SIGN AND CAR LURCHED FORWARD, CARRYING ME THROUGH INTERSECTION. DEALERSHIP COULD NOT REPLICATE AND THOUGHT MAT MIGHT NOT HAVE BEEN FULLY SEATED. TOYOTA CASE # [XXX] 2ND AND THIRD INCIDENCES ONE MONTH LATER (BOTH ON 2/23/2013) IN FINE WEATHER CONDITIONS. 25 MPH. ATTEMPTED TO STOP AT STOP SIGN AND CAR LURCHED FORWARD. TOYOTA CASE # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR.... UPDATED 03/08/13 *BF

 

Date Complaint Filed: 02/14/2013
Component(s): AIR BAGS , SEATS , SERVICE BRAKES

Date of Incident: 02/10/2013
NHTSA ID Number: 10498096

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:Yes
• Fire:No
• Number of Injuries:2
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU2B0...

SUMMARY:

I AM AN EXCELLENT DRIVER. I PURCHASED THIS PRIUS IN THE SUMMER OF 2011. WE (MY WIFE AND YOUNG DAUGHTER) WERE PROCEEDING ON JUANITA DRIVE N.E. IN KIRKLAND, WA. MY WIFE AND I AGREE THAT OUR SPEED WAS APPROXIMATELY 30-33 MPH AND THAT THERE WERE APPROXIMATELY 3+ CAR LENGTHS BETWEEN US AND THE VEHICLE IN FRONT OF US. THE WEATHER WAS DRY AND SUNNY. SUDDENLY, A VEHICLE THREE VEHICLES AHEAD OF US STOPPED TO MAKE A LEFT TURN, AND THE TWO VEHICLES BEHIND IT WERE ABLE TO STOP. I IMMEDIATELY APPLIED MY BRAKES TO THE FLOOR AS SOON AS I OBSERVED THE STOPPED VEHICLE AHEAD. I FELT NO RESPONSE - NO GRIPPING OF THE BRAKES OR GRIPPING OF THE WHEELS TO THE ROAD, NO SQUEALING, NO SKIDDING, NO SENSE OF THE BRAKES SLOWING THE VEHICLE IN THE THREE SECONDS I APPLIED THEM. DUE TO VEHICLES IN THE OPPOSING LANE, A NARROW ROAD AND NO SHOULDER (A DITCH WITH TELEPHONE POLES ON THE RIGHT), I WAS FORCED TO DESIGN THE LEAST HARMFUL IMPACT - MY FRONT RIGHT CORNER TO THE REAR LEFT CORNER OF THE VEHICLE IN FRONT. THE IMPACT TORE OPEN THE RIGHT FRONT OF THE VEHICLE, SHATTERING THE WINDSHIELD NEXT TO MY WIFE AND CAUSING HER LEGS TO FLY UP AND STRIKE THE DASHBOARD, INJURING HER LEGS IN SEVERAL PLACES. HER AIRBAG DID NOT DEPLOY. MY 7-YEAR-OLD WAS IN HER CAR SEAT IN THE BACK SEAT. THE LARGER SPLIT BACK WAS BEHIND HER. THE BACK BECAME UNHINGED AT IMPACT AND FLIPPED FORWARD, FORCING MY DAUGHTER'S UPPER BODY FORWARD. SHE SUSTAINED MINOR FACIAL INJURIES. WHILE IT IS POSSIBLE THAT THE AIRBAG NON-DEPLOYMENT WAS APPROPRIATE (I AM NOT CERTAIN OF THIS), THERE IS NO QUESTION THAT THE BRAKING WAS SOFT, SQUISHY, NON-EXISTENT, AND THE BACK SEAT SHOULD NOT HAVE BECOME UNHINGED. *TR

Date Complaint Filed: 02/07/2013
Component(s): TIRES , WHEELS

Date of Incident: 10/18/2012
NHTSA ID Number: 10496716

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:Yes
• Fire:No
• Number of Injuries:1
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DUXB5...

SUMMARY:

ON OCTOBER 18,2012 I WAS DRIVING MY 2011 PRIUS 2 ON A 2 LANE HIGHWAY AT 55 MPH WHEN THE DRIVERS SIDE REAR YOKOHAMA TIRE BLEW OUT ON THE SIDEWALL. I SWERVED IN TO THE LEFT LANE TWICE BEFORE LEAVING THE ROAD, SNAPPING OFF A UTILITY POLE, GOING DOWN A REVINE AND ROLLING OVER END FOR END AND SIDE TO SIDE. I ENDED UP IN THE MIDDLE OF THE BACK SEAT ON MY STOMACH FACING THE REAR OF THE CAR. THE DRIVERS SEAT WAS BROKEN BACK AND MY SEATBELT WAS STILL ON. I WAS IN IN THE HOSPITAL FOR A MONTH FOLLOWING BACK SURGERY. I HAD 3 CRACKED VERTIBRE AND ONE CRACKED RIB AS WELL AS MANY BRUISES. NEEDLESS TO SAY THE CAR WAS TOTALED AND I AM STILL RECOVERING 3.5 MONTHS LATER. *TR

Date Complaint Filed: 01/17/2013
Component(s): EXTERIOR LIGHTING

Date of Incident: 01/13/2013
NHTSA ID Number: 10493291

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU7B0...

SUMMARY:

SIMULTANEOUS FAILURE OF BOTH LOW BEAM HEADLIGHTS. VEHICLE WAS PARKED AND SHUT DOWN IN A PARKING LOT WITH BOTH HEADLIGHT LOW BEAMS OPERABLE. UPON RETURN TO THE VEHICLE APPROXIMATELY 15 MINUTES LATER, NEITHER LOW BEAM FUNCTIONED, REQUIRING AN EXTENDED NIGHT DRIVE WITH HIGH BEAMS (FULLY FUNCTIONAL). UPON EXAMINATION THE NEXT DAY, BOTH LOW BEAMS BULBS WERE BURNED OUT AND REPLACED. PRIOR TO REPLACEMENT, CONTACT WITH DEALER RESULTED IN NO ASSISTANCE OR INFORMATION (THEY SUGGESTED IT WAS SIMPLY COINCIDENCE.) *TR

Date Complaint Filed: 01/16/2013
Component(s): TIRES

Date of Incident: 07/31/2012
NHTSA ID Number: 10493198

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU0B5...

SUMMARY:

I WAS DRIVING ON THE 101 N FREEWAY AT ABOUT 55 MPH AND I HEARD A LOUD POPPING NOISE. I HAD NEVER HAD A TIRE BLOW BEFORE SO I DIDN'T EVEN REALIZE WHAT WAS HAPPENING UNTIL I HEARD THE FLAT TIRE. LUCKILY IT WAS MY LEFT REAR TIRE SO I WAS NOT INJURED AND I WAS ABLE TO SAFELY MAKE MY WAY ACROSS THE FREEWAY ONTO THE RIGHT HAND SIDE OF THE FREEWAY WHERE I CALLED AAA TO COME AND CHANGE IT TO MY SPARE. I CALLED TOYOTA, THEY SAID THEY HAD NOTHING TO DO WITH THE TIRES AND COULD NOT HELP ME AND I WOULD HAVE TO MAKE A COMPLAINT TO YOKOHAMA, THE TIRE COMPANY. I CALLED THE TIRE COMPANY, THEY TOLD ME TO HAVE IT INSPECTED AND IT WAS FOUND THAT IT WAS A ROAD CONDITION THAT LED TO THE TIRE DAMAGE AND THEREFORE IT WAS NOT UNDER WARRANTY. THE EXACT SAME INCIDENT OCCURRED AGAIN ON 01/15/2013, THIS TIME I WAS GOING 65 MPH ON THE 101 S FREEWAY. MY REAR RIGHT TIRE BLEW OUT AND I HAD TO GET ACROSS TRAFFIC WHERE I GOT OFF THE FREEWAY AND WAS ABLE TO CALL FOR HELP. MY CONCERN IS NOT WHETHER THE TIRE COMPANY WILL BE ABLE TO FOOT THE COST, BUT THE FACT THAT MY TIRES WILL BLOW OUT WHEN I'M DRIVING UNDER OR ABOUT THE SPEED LIMIT FOR A ROAD CONDITION THAT EVERYONE ELSE MANAGES TO DRIVE ON WITH NO PROBLEMS. I REPORTED BOTH INCIDENTS WITH TOYOTA AND YOKOHAMA. *TR

 

Date Complaint Filed: 01/14/2013
Component(s): SERVICE BRAKES

Date of Incident: 06/06/2011
NHTSA ID Number: 10492965

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU4B...

SUMMARY:

WHEN I BRAKE AT THE END OF MY ROAD WHICH HAS SMALL HOLES OR BUMPS, THE CAR SHOOTS FORWARD VERY FAST BEFORE IT STOPS. THIS HAS HAPPENED NUMEROUS TIME. I THOUGHT AT FIRST I IMAGINED IT, OR MY FOOT SLIPPED, BUT SINCE IT HAS HAPPENED NUMEROUS TIMES I KNEW SOMETHING WASN'T RIGHT. SO I GOT ON WEB AND STARTED GOGGLE IT. AND SURE ENOUGH ITS HAPPENED TO OTHER DRIVERS. *TR

Date Complaint Filed: 01/09/2013
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 01/06/2013
NHTSA ID Number: 10491947

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU3B1...

SUMMARY:

2011 PRIUS, USA EQUIPMENT PACKAGE FIVE. 20000 MILES DRIVEN -- RECOMMENDED SERVICE DONE EVERY 5000, INCLUDING THE 20000 SERVICE DONE LESS THAN 1000 MILES AGO. EASTBOUND ON I-78, A FEW EXITS WEST OF ALLENTOWN PA. SPEED LIMIT 65, RADAR CRUISE SET TO 68 AND DEFAULT THREE-BARS [MAX DISTANCE]. ALL WAS GOOD FOR 30 OR SO MILES OF ROLLING HILLS AND LIGHT TRAFFIC. THEN, WITH NO CHANGE IN TRAFFIC DENSITY OR AVERAGE TRAFFIC SPEED, THE PRIUS STARTED SLOWING DOWN -- AS WOULD BE QUITE APPROPRIATE IF THE DRIVER AHEAD OF ME HAD EASED UP ON THE GAS. 60, 55, 50, 45. NOT QUICKLY -- NO WHERE NEAR AS QUICKLY AS IF I WERE TO TURN OFF THE CRUISE. IT WAS AS THOUGH THERE WAS TRAFFIC SLOWING DOWN AHEAD AND THE RADAR WAS JUST RESPONDING TO IT. BUT THE TRAFFIC AHEAD WAS NOT SLOWING DOWN. NO BEEPS, NO BRAKE ASSIST -- THE PRIUS JUST GENTLY SLOWED DOWN -- IN FACT, THE 'CAR AHEAD' ICON WAS STILL DISPLAYED ON THE CRUISE INDICATOR -- BUT IN REALITY, THE CAR AHEAD WAS FAR BEYOND WHERE 'CAR AHEAD' SHOULD HAVE BEEN DISPLAYED. HE WAS STILL DOING 65 WHILE I WAS DOWN TO 45. I WAS WATCHING AHEAD AND BEHIND ME -- STILL WONDERING IF THE RADAR HAD SEEN SOMETHING I WAS MISSING -- AND DIDN'T REALLY RESUME ACTIVE CONTROL TILL CARS BEHIND STARTED TO GET CLOSE [I REALLY WAS CONCERNED THE PRIUS SAW SOMETHING I DIDN'T!]. AS THE CARS BEHIND GOT CLOSER, I JUST PUSHED DOWN ON THE GAS -- NEVER DE-ACTIVATED THE CRUISE -- AND WHEN BACK AT 60 OR SO, THE CRUISE AGAIN STARTED TO ACT 'NORMALLY'. THERE WERE NO CODES RECORDED, SO I DON'T EXPECT THE DEALER TO EVEN WANT TO LOOK AT IT. TOYOTA HAS NOT RESPONDED ON THIS ISSUE SO FAR [OTHER THAN TO SEND SPAM ADVERTISING EMAIL]. *TR

 

Date Complaint Filed: 12/31/2012
Component(s): EXTERIOR LIGHTING

Date of Incident: 12/30/2012
NHTSA ID Number: 10490549

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU9B0...

SUMMARY:

HIGH INTENSITY DISCHARGE (HID) BULB IN FRONT PASSENGER SIDE HEADLIGHT WENT OUT. NO EXPLANATION FOR WHY THIS OCCURRED; IT SIMPLY BURNED OUT. THESE BULBS SHOULD LAST A LOT LONGER THAN 26,000 MILES. *TR

 

Date Complaint Filed: 12/19/2012
Component(s): SERVICE BRAKES

Date of Incident: 12/16/2012
NHTSA ID Number: 10489219

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DUXB5...

SUMMARY:

I WAS TRAVELING DOWN A MOUNTAINOUS ROAD AND THE ROAD SURFACE CHANGED FROM GRAVEL TO ASPHALT. I WAS ALSO BRAKING AT THE SAME TIME WHEN THE BRAKES SEEM TO BECOME NONEXISTENT AND THE CAR JUST LURCHED FORWARD. THIS HAS HAPPENED 3 TIMES BEFORE. *TR

 

Date Complaint Filed: 11/20/2012
Component(s): EQUIPMENT ADAPTIVE , SEATS

Date of Incident: 10/26/2012
NHTSA ID Number: 10485278

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

 

Equipment Brand NamePart No. or Model No.Production Dates

• PHILLIPSPHILLIPS -

• Crash:No
• Fire:Yes
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: PHILIPS INDUSTRIES, INC. , TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AFTERMARKET HEATED SEAT WARMER MANUFACTURED BY PHILIPS. THE CONTACT STATED THAT THE HEATED SEAT WARMER FAILED. THE CONTACT NOTICED THAT THE DRIVER’S SEAT HAD BECOME HOTTER THAN NORMAL THE CONTACT THEN NOTICED THAT A HOLE HAD BURNED INTO THE DRIVER’S SEAT. THE VEHICLE WAS TAKEN TO A SPECIALIZED EQUIPMENT DEALER FOR FURTHER INSPECTION.THE VEHICLE WAS NOT REPAIRED. THE SERIAL AND MODEL NUMBERS WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 56, 200. THE VIN WAS NOT AVAILABLE.  

Date Complaint Filed: 11/14/2012
Component(s): SERVICE BRAKES

Date of Incident: 09/10/2012
NHTSA ID Number: 10484633

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU6B0...

SUMMARY:

WHILE DRIVING ON A ROUGH ROAD SURFACE AND APPLYING THE BRAKES THE CAR LOST ITS BRAKES OR THE POWER TO THE BRAKES AND SURGE FORWARD. THERE WAS A FEELING THAT THE ABS HAD ENGAGED THAN DISENGAGED LEAVING THE CAR WITH NO BRAKES. NORMALLY THE BRAKES ARE VERY CONSISTENT, THEY SLOW AND STOP THE CAR QUICKLY AND SAFELY, HOWEVER WHEN THE BRAKES ARE APPLIED WHILE RIDING ON ROUGH ROADS THEY BECOME VERY INCONSISTENT AND UNRELIABLE. IT FEELS THAT THE BRAKES STOP FUNCTIONING, BRAKING DISTANCE BECOMES LONGER AS DOES THE TIME REQUIRED TO STOP THE CAR. I FIRST NOTICED THIS CONDITION WHILE BRAKING ON A ROUGH ROAD AT ABOUT 30 MPH. THE CONDITION NOW OCCURS NOT ONLY WHEN DRIVING ON ROUGH ROADS (PAVED ROADS WITH POTHOLES/POTHOLE REPAIRS) BUT ALSO ON WET/SLICK ROADS. THIS CONDITION IS INTERMITTENT BUT IS OCCURRING MORE FREQUENTLY AND AT ANY SPEED, ROAD SURFACE AND WEATHER CONDITION. THE DEALERSHIP HAS BEEN UNSUCCESSFUL IN REPLICATING THE CONDITION BY DRIVING THE CAR OVER ROUGH ROADS AND APPLYING THE BRAKES. THEY TELL ME THAT UNLESS THEY CAN EXPERIENCE THE CONDITION (SEE FOR THEMSELVES) THEY CAN NOT DIAGNOSE OR REPAIR THE CONDITION. TOYOTA CORPORATE TELL ME THEY STAND BEHIND THE DEALERSHIP AND CAN DO NOTHING. *TR

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Date Complaint Filed: 10/28/2012
Component(s): SERVICE BRAKES , STRUCTURE

Date of Incident: 10/05/2012
NHTSA ID Number: 10482485

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:Yes
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU0B0...

SUMMARY:

WE PURCHASED A 10 MONTH OLD TOYOTA PRIUS ON MARCH 16ND 2012 WITH ONLY 1367 MILES. THE PRIOR OWNER WHO WAS LEASING THIS CAR RETURNED THE CAR DUE TO MILEAGE INCONSISTENCY..... ON OCT 5TH 2012, I WAS DRIVING ON SUNNY DRY DAY AT 22MPH THE VEHICLE IN FRONT OF ME SLOWED DOWN. I STEPPED ON THE BRAKE TO SLOWDOWN BUT THE CAR DID NOT STOP. WHEN I STEPPED ON THE BRAKE IT DID NOT RESPOND IMMEDIATELY, I APPLIED COMPLETE PRESSURE TO THE BRAKE HOWEVER THE CAR STILL DID NOT SLOW DOWN ENOUGH AND I HIT THE CAR IN FRONT OF ME. PER THE REPORT FROM TOYOTA THE SPEED WENT DOWN FROM 22MPH TO 5MPH AT THE TIME OF THE IMPACT. I DO NOT AGREE WITH THE TOYOTA REPORT THAT I ONLY STEPPED ON THE BRAKE FOR 2 SECONDS AS IT WAS MUCH MORE... BEFORE THE ACCIDENT THE BRAKE WAS MUCH HARDER AND LESS FORCEFUL PRESSURE MADE THE CAR STOP AFTER THE ACCIDENT THE BRAKE FEELS SOFTER AND MORE PRESSURE IS NEEDED TO MAKE THE BRAKE WORK. THIS IS AN ALMOST BRAND NEW CAR WITH 7K MILES ON IT HOWEVER I DO FEEL SAFE IN THIS CAR ANYMORE AFTER THIS ACCIDENT AND I FEAR FOR MY LIFE AND PUBLIC SAFETY. WHAT WILL HAPPEN I DRIVE ON A HIGHWAY AT 60MPH AND THE BRAKE WILL NOT WORK?? TOYOTA DENIES ANY TECHNICAL ERROR WITH THE CAR AND BLAMES THE ACCIDENT ON ME. THERE ARE PLENTY OF REPORTS OF SIMILAR ACCIDENTS REPORTED BY CONSUMERS ON THIS SAME ISSUE HERE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0DB60B. *TR

 

Date Complaint Filed: 10/15/2012
Component(s): ENGINE

Date of Incident: 10/08/2012
NHTSA ID Number: 10480584

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT SHE NOTICED A LEAK COMING FROM INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THERE WERE SPIDERS IN THE HVAC DRAINAGE HOSE AND THE SPIDERS HAD CREATED A NEST EGG IN THE HOSE, WHICH CAUSED THE LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THE FAILURE WAS NOT COVERED UNDER HER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 20,000. THE VIN WAS UNAVAILABLE.

Date Complaint Filed: 09/28/2012
Component(s): SERVICE BRAKES

Date of Incident: 09/28/2012
NHTSA ID Number: 10477385

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU0B1...

SUMMARY:

THIS WAS NOT THE FIRST INCIDENT, BUT THE MOST NOTICEABLE. WHEN BRAKING AND COMING TO A STOP, IF THE TIRES HIT A POTHOLE OR ANY KIND OF HOLE OR BUMP IN THE ROAD, THE VEHICLE ACCELERATES SUDDENLY. TODAY, IT ACCELERATED AS I WAS BRAKING AND COMING TO STOP AT A RED LIGHT. MY BACK RIGHT TIRE WENT OVER A POTHOLE, AND THE CAR JUMPED AND ACCELERATED ABOUT 10 FEET. LUCKILY THERE WAS NO CAR IN FRONT OF ME. *TR

 

Date Complaint Filed: 09/25/2012
Component(s): EQUIPMENT , EXTERIOR LIGHTING

Date of Incident: 08/08/2012
NHTSA ID Number: 10476948

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

Equipment Brand NamePart No. or Model No.Production Dates

• TOYOTACROWN -

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

TOYOTA PRIUS REAR TAIL LIGHTS ARE REFLECTING SUNLIGHT IN EARLY MORNING AND LATE AFTERNOON AS THE TURN SIGNAL AND BRAKE LIGHT CANNOT BE SEEN, THE SILVER CLEAR LENSES ARE TURNING INTO A PRISM . *TR

 

Date Complaint Filed: 08/19/2012
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 06/10/2012
NHTSA ID Number: 10471467

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU8B1...

SUMMARY:

WE'VE BEEN HAVING A PROBLEM WITH THE DRCC (DYNAMIC RADAR CRUSE CONTROL) ON OUR 2011 PRIUS. THE DRCC LOCKS UP (FREEZES) -LOCKING ONTO A PHANTOM VEHICLE AHEAD AND ACTIVATING THE BEEPER/APPLYING THE BRAKES -“ EVEN WHEN THERE IS NO VEHICLE IS AHEAD! THIS CREATES A SAFETY HAZARD AS THE CAR SUDDENLY DECELERATES AT INTERSTATE SPEEDS WITH NO WARNING TO VEHICLES BEHIND. WE HAVE HAD 7 OCCURRENCES OF THIS PROBLEM. A SEARCH OF THE HTSA DATABASE YIELDS TWO SIMILAR REPORTS (10448415 & 10421208). IN ALL CASES THIS HAS OCCURRED ON CLEAR SUNNY DAYS AS THE CAR WAS PASSING A SEMI TRACTOR-TRAILER ON AN INTERSTATE HIGHWAY WHEN OUR CAR WAS PASSING THE SEMI'S CAB. IN MOST CASES, THERE WAS NO VEHICLE IN FRONT (CAR IN CONSTANT SPEED MODE) - IT JUST SUDDENLY ACTED LIKE THERE WAS ONE! WHENEVER THIS OCCURS, THE CAR KEEPS BRAKING AND THE ONLY IMMEDIATE SOLUTION IS TO TURN DISENGAGE THE CRUSE CONTROL. WHEN THE TEMPERATURE IS HIGH (ABOVE 90 DEGREES) WHEN WE RE-ENGAGE THE DRCC, THE UNIT IS STILL LOCKED UP! WHAT CLEARED THE LOCKED UP CONDITION WAS TURNING OFF THE CAR. ON ONE OCCASION, WHEN THE AMBIENT TEMPERATURE HAD DROPPED BELOW 90 DEGREES THE DRCC CLEARED ITSELF. I HAVE A LOG OF ALL 7 OCCURRENCES OF THIS PROBLEM. I HAVE CONTACTED TOYOTA ABOUT THIS PROBLEM (CASE #S [XXX] & [XXX]) AND THEY HAD ME TAKE THE CAR TO MY LOCAL TOYOTA DEALER WHO USED THEIR TECHSCAN TOOL TO DOWNLOAD ANY SYSTEM GENERATED ERROR CODES - THEY FOUND NONE. (OF COURSE, IF THE SOFTWARE DESIGN OF THE SYSTEM DOES NOT RECOGNIZE THAT MALFUNCTION HAS OCCURRED, NO ERROR CODE WILL BE GENERATED.) THE DEALER ALSO TOOK THE CAR OUT ON A COUPLE OF (SHORT) TEST DRIVES, BUT THE SYSTEM PERFORMED NORMALLY. *NOTE: A POSSIBLE PROBLEM HERE IS THAT, WHEN HOT, THE RADAR UNIT IS PICKING UP SIGNALS FROM THE TRUCK'S SATELLITE POSITION REPORTING SYSTEM. THERE ARE SEVERAL ELECTRONIC MANUFACTURING FAULTS THAT COULD LEAD TO THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Date Complaint Filed: 06/07/2012
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 03/08/2011
NHTSA ID Number: 10460939

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU7B0...

SUMMARY:

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE ACCELERATED UNEXPECTEDLY AFTER THE BRAKES AND START BUTTON WERE DEPRESSED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 28,600.

Date Complaint Filed: 05/31/2012
Component(s): FUEL/PROPULSION SYSTEM , SERVICE BRAKES

Date of Incident: 04/03/2012
NHTSA ID Number: 10460127

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU6B1...

SUMMARY:

ON APRIL 3 2012 WE DROVE OUR 2011 TOYOTA PRIUS TO A FULL AND COMPLETE STOP AT A STOP SIGN IN A RESIDENTIAL NEIGHBORHOOD. WHILE WE WERE STOPPED, THE CAR SURGED FORWARD APPROXIMATELY 5 FEET BEFORE COMING TO A STOP. MY WIFE, WHO AS DRIVING LOOKED DOWN TO CHECK THAT HER FOOT WAS ON THE BRAKE. WHILE STARING AT HER FOOT SQUARELY ON THE BRAKE, THE CAR SURGED FORWARD AGAIN ABOUT 3 FEET. THE CAR THEN SURGED FORWARD AGAIN ABOUT ONE FOOT BEFORE STOPPING. LUCKILY THERE WAS NO CROSSING TRAFFIC, PEDESTRIANS OR ANY OTHER OBSTRUCTIONS. NO COLLISION OCCURRED AND NO ONE WAS HURT. WE CALLED TOYOTA CARE IMMEDIATELY AND THEY PROMPTLY PICKED UP THE CAR AND TOOK IT TO THE DEALER. THE DEALER LATER CALLED US AND INFORMED US THAT THEY HAD DIAGNOSED THE CAR AND THAT NO PROBLEM COULD BE FOUND. WE DISPUTED THAT WE WERE UNWILLING TO TAKE THE CAR BACK UNTIL A PROBLEM WAS FOUND AND THEY TOLD US THAT THEY HAD DONE EVERYTHING THEY COULD DO AND EVEN HAD DRIVEN THE CAR 10 MILES WITH NO INCIDENT. I INFORMED THEM THAT WE HAD DRIVEN THE CAR NEARLY 10,000 MILES AND IT HAPPENED ONCE. ONCE IS TOO MANY TIMES. THE DEALER TOLD US WE HAD TO TAKE THE CAR BACK. WE ASKED FOR A WRITTEN STATEMENT GUARANTEEING THE SAFETY OF THE CAR AND THAT THE ISSUE WOULD NOT OCCUR. THEY SAID THEY COULD OFFER NO WRITTEN STATEMENT, SO WE REFUSED TO TAKE THE CAR BACK WHAT FOLLOWED WAS ESSENTIALLY THE DEALER PASSING THE BUCK TO TOYOTA CORPORATE WHO BASICALLY TOLD US THAT THERE WAS NOTHING THEY COULD DO AND THAT IF WE STILL HAD A PROBLEM WE COULD GO TO ARBITRATION. TOYOTA CORPORATE WAS NEITHER REASSURING NOR HELPFUL. WE ARE NOW IN ARBITRATION WITH TOYOTA. WE HAVE OUR ARBITRATION HEARING TODAY. IT HAS NOW BEEN NEARLY TWO MONTHS SINCE WE HAVE HAD THE CAR, YET WE ARE STILL PAYING THE LEASE AND INSURANCE. WE ARE NOT LOOKING FOR MONEY, WE ONLY WANT ASSURANCE AND SAFETY FOR OUR FAMILY. *TR

 

Date Complaint Filed: 05/20/2012
Component(s): SERVICE BRAKES

Date of Incident: 09/21/2011
NHTSA ID Number: 10459051

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011 

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DUXB1...

SUMMARY:

WHEN I PUSH ON THE BRAKES AND I HAPPEN TO GO OVER A BUMP OR A POT HOLE, MY PRIUS SPEEDS UP. IT ACCELERATES WHEN I TRY TO DECELERATE. I HAVE TO PUSH HARDER ON THE BRAKES TO REALLY SLOW THE CAR DOWN. THIS PROBLEM HAPPENS WHEN I'M DRIVING AT AROUND 40MILE/HR. I HAVE A 2011 TYPE III PRIUS. I TOOK MY CAR TO THE TOYOTA DEALER AND THEY CLAIMED THAT THEY COULD NOT REPRODUCE THE PROBLEM. THIS IS TOTAL BS BECAUSE AS SOON AS I GOT IT BACK FROM THEM I COULD REPRODUCE THE PROBLEM ON MY WAY BACK HOME. PLEASE ADVISE ME OF WHAT TO DO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Date Complaint Filed: 05/18/2012
Component(s): SERVICE BRAKES

Date of Incident: 08/26/2011
NHTSA ID Number: 10458927

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU7B0...

SUMMARY:

NOTICED BRAKES BREAKING INTERMITTENTLY ABOUT A WEEK AFTER PURCHASE. DISMISSED IT BECAUSE OF WEATHER AND IT WAS A NEW CAR, THOUGHT IT WAS JUST DIFFERENT FEEL FROM MY LAST VEHICLE. I DON'T DRIVE OFTEN AVERAGING 10,000 MILES OR LESS PER YEAR, SO WHEN I NOTICED THIS PROBLEM REPEATING, AND ACTUALLY NEAR CAUSING AN ACCIDENT I GOT CONCERNED. TOOK IT TO THE DEALERSHIP TODAY, THEY FOUND NOTHING WRONG, AND ON THE WAY HOME EXPERIENCED THE SAME PROBLEM. THE INABILITY TO STOP COMPLETELY PRESENTS A HAZARD, ESPECIALLY WHEN THIS OCCURS UNDER NORMAL BRAKING CONDITIONS. IF THE DEALER CAN'T FIND THE PROBLEM WHAT RECOURSES DO CONSUMERS HAVE? *TR

Date Complaint Filed: 05/09/2012
Component(s): TIRES

Date of Incident: 05/08/2012
NHTSA ID Number: 10457885

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

Tire Brand NameTire Line / Tire Size Production Dates

• YOKOHAMAAVID -

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION , Yokohama Tire Corporation

Vehicle Identification No. (VIN): JTDKN3DUXB5...

SUMMARY:

SINCE I PURCHASED A 2011 TOYOTA PRIUS IN DECEMBER 2011 I HAVE HAD TO REPLACE 2 IRREPARABLE ORIGINAL EQUIPMENT YOKOHAMA AVIS S33 TIRES DUE TO SIDE WALL DAMAGE. I AM CONCERNED THAT THE SIDE WALLS ARE NOT STRONG ENOUGH TO RESIST POTENTIAL HAZARDS. THIS IS PART OF YOKOHAMA CASE #[XXX] WHICH INCLUDED OTHER CONCERNS. I HAVE RARELY HAD A SIDEWALL PROBLEM AND NEVER A FLAT TIRE WITH NEW TIRES. THE FIRST OCCURRED AT ABOUT 300 MILES OF USE THE NEXT AT 8300 MILES, THE APPROXIMATE INCIDENT DATE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

Date Complaint Filed: 05/09/2012
Component(s): TIRES

Date of Incident: 05/06/2012
NHTSA ID Number: 10457883

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

Tire Brand NameTire Line / Tire Size Production Dates

• YOKOHAMAAVID -

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION , Yokohama Tire Corporation

Vehicle Identification No. (VIN): JTDKN3DUXB5...

SUMMARY:

WHEN YOU GO OVER A BUMP IN THE ROAD AT A SLOW SPEED THE TIRE SLIPS SLIGHTLY ON THE ROAD BED. YOKOHAMA REPRESENTATIVE SAYS THEY HAVE HAD NO COMPLAINTS (TELEPHONE CONVERSATION, 5/9/12, PART OF THEIR CASE #[XXX]). I FOUND THE TIRE IS THE PROBLEM WHILE SEARCHING ONLINE COMMENTS ABOUT THE TIRE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

 

Date Complaint Filed: 05/02/2012
Component(s): ENGINE

Date of Incident: 01/05/2012
NHTSA ID Number: 10457152

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

STARTED CAR AFTER PROLONGED PERIOD OF COLD SOAK (PARKED FOR ONE WEEK OUTSIDE IN TEMPERATURES AROUND THE FREEZING MARK). ENGINE EXHIBITED A LOUD KNOCK/RATTLE AND HAD A DELAYED THROTTLE RESPONSE AS I WAS PULLING OUT ONTO THE STREET. HAD TO SHUT ENGINE DOWN (WITH VEHICLE LOCATED IN STREET, SAFETY CONCERN) TO STOP LOUD KNOCK AND RE-START ENGINE. RATTLE/KNOCK HAD DISAPPEARED. TOYOTA DEALERSHIP WHEN PRESENTED WITH ISSUE AND TOYOTA ISSUED TSB (T-SB 0012-10) ON THIS VERY ISSUE DECLINED TO PERFORM NECESSARY WORK SINCE THEY WERE NOT ABLE TO "RECREATE" THE ISSUE. I EXPLAINED THAT THIS ONLY HAPPENED ONCE AND TO REPLICATE THEY WOULD NEED TO PARK IT IN THE SAME CONDITIONS FOR A WEEK. I CANNOT LEAVE MY CAR WITH THEM FOR THIS LONG AND THEREFORE THIS IS AN UNREASONABLE REQUEST. MULTIPLE OWNERS HAVE EXPERIENCED THIS PROBLEM (AS A QUICK SEARCH ON YOUTUBE WILL CONFIRM) YET TOYOTA IS DENYING TO FIX THIS. *JS

Date Complaint Filed: 04/23/2012
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 04/14/2012
NHTSA ID Number: 10456141

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU9B0...

SUMMARY:

DROVE OVER A SPEED HUMP, AND AS THE FRONT TIRES HIT THE LEVEL PAVEMENT, THE CAR LURCHED FORWARD. RESPONDED TO BRAKES JUST FINE. HAPPENED AGAIN A WEEK LATER AS BOTH FRONT TIRES SIMULTANEOUSLY WENT OVER AN EDGE DROPOFF AT A CONSTRUCTION AREA. *TR

Date Complaint Filed: 04/05/2012
Component(s): SERVICE BRAKES, HYDRAULIC

Date of Incident: 09/13/2011
NHTSA ID Number: 10454198

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

BRAKING OVER UNEVEN ROAD SURFACE CAUSE LOSS IN BRAKING FORCE. THIS ONLY OCCURS WHILE BRAKING OVER UNEVEN ROAD SURFACE. VERY CLOSE CALLS. *TR

Date Complaint Filed: 04/04/2012
Component(s): ELECTRONIC STABILITY CONTROL

Date of Incident: 02/03/2012
NHTSA ID Number: 10454049

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING UPHILL AT 5 MPH AND IN THREE INCHES OF SNOW WHEN THE VEHICLE STALLED WITH THE ILLUMINATION OF THE SDS WARNING LIGHT. THE DEALER WAS NOTIFIED OF THE FAILURE WHO STATED THAT THE WARNING LIGHT WAS ILLUMINATED IN FORWARD MODE ONLY TO DEMONSTRATE IN WHAT MODE THE VEHICLE WAS OPERATING. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT NO LONGER OWNED THE VEHICLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 12,000. 

Date Complaint Filed: 03/27/2012
Component(s): AIR BAGS , SEAT BELTS

Date of Incident: 03/20/2012
NHTSA ID Number: 10453247

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:Yes
• Fire:No
• Number of Injuries:1
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU3B0...

SUMMARY:

TL* THE CONTACT OWNED A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING 8 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE CONTACT’S VEHICLE ON THE PASSENGER SIDE DOOR. THE DRIVER’S SIDE SAFETY BELT FAILED TO RETAIN THE DRIVER, CAUSING INJURIES TO THE BACK AND NECK. THE POLICE WERE NOTIFIED AND A REPORT WAS ON FILE. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 8,000. UPDATED 04/19/12*LJ THE CONSUMER ALSO STATED THE AIR BAG FAILED TO DEPLOY. TOYOTA SENT THE CONSUMER A NOTICE EXPLAINING THE AIR BAG DID NOT DEPLOY, BECAUSE THERE WAS NO DIRECT FRONTAL IMPACT, ONLY IMPACT TO THE RIGHT FRONT SIDE OF THE VEHICLE/DOOR AREA, THE MORE YIELDING PORTIONS OF THE VEHICLE. THERE WAS INSUFFICIENT ABRUPT FORWARD DECELERATION OF THE VEHICLE TO DEPLOY THE AIR BAG. THE LETTER ALSO STATED THE SEAT BELT OPERATED AS DESIGNED WITHIN THE MANUFACTURER'S SPECIFICATION. UPDATED EVOQ 05/24/12 UPDATED EVOQ 06/18/12

Date Complaint Filed: 03/09/2012
Component(s): ENGINE AND ENGINE COOLING

Date of Incident: 11/14/2011
NHTSA ID Number: 10451014

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

UPON ICE START UP AT TIMES, THERE IS A LOUD KNOCKING NOISE EMANATING FROM ENGINE COMPARTMENT. GOES AWAY AFTER 10 SECONDS AND CAR DRIVES FINE. HAS OCCURRED SEVERAL TIMES. THOUGH THERE IS A TSB ISSUED, DEALER WOULD NOT FIX UNLESS ISSUE IS REPLICATED DESPITE SHOWING THEM WHAT MY CAR DID ON VIDEO. MOST NOTICEABLE AFTER CAR WAS RUN FOR A VERY BRIEF TIME HOURS BEFORE. ALSO NOTICE THE LAST FEW WEEKS, WHILE DRIVING VEHICLE, UPON ICE STARTING UP, THE ENGINE IS ROUGH AND THE SHIFT TO ICE IS NOTICEABLE. PREVIOUSLY IT WAS SMOOTH. NO CODES HAVE APPEARED AND THE CAR APPEARS TO RUN NORMAL OTHERWISE. I WOULD LIKE THE DEALER TO FIX THE PROBLEM AS DESCRIBED IN 2 SEPARATE TSBS (ENGINE MOUNTS AND INTAKE MANIFOLD GASKET). *TR

Date Complaint Filed: 02/15/2012
Component(s): EXTERIOR LIGHTING , VISIBILITY

Date of Incident: 02/14/2012
NHTSA ID Number: 10448023

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU5B5...

SUMMARY:

STARTING ON/ABOUT FEBRUARY 1ST, 2011, ANY POINT SOURCE OF LIGHT (I.E., TRAFFIC SIGNAL, HEADLIGHT, TAILLIGHT) VIEWED THROUGH THE FRONT WINDSHIELD CREATES AN OPTICAL EFFECT OF MULTIPLE IMAGES. THE EFFECT TYPICALLY MANIFESTS AS A TRIPLE IMAGE WHEN THE LIGHT IS VIEWED FROM A DISTANCE -- ONE FALSE IMAGE, EACH ABOVE AND BELOW THE ACTUAL LIGHT. AS THE LIGHT SOURCE IS APPROACHED, THE IMAGES CONVERGE ON THE CENTER (ACTUAL) LIGHT SOURCE, GOING FROM THREE (ONE FALSE ABOVE AND BELOW) TO EVENTUALLY ONE IMAGE WHEN THE LIGHT SOURCE IS VERY CLOSE (SUCH AS A CAR PASSING, GOING IN THE OPPOSITE DIRECTION). THIS EFFECT HAS BEEN CONTINUOUSLY OCCURRING SINCE IT WAS FIRST NOTICED, AND IT OCCURS WITH ALL SOURCES OF LIGHT. IT IS MOST NOTICEABLE AND DISTRACTING WITH HEADLIGHTS APPROACHING FROM THE OPPOSITE DIRECTION AT NIGHT (ESPECIALLY A DARK NIGHT ON A DARK ROAD). *TR

 

Date Complaint Filed: 01/16/2012
Component(s): VISIBILITY

Date of Incident: 10/12/2011
NHTSA ID Number: 10443927

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DUXB0...

SUMMARY:

STARTING ON/ABOUT 12 OCTOBER 2011, ANY POINT SOURCE OF LIGHT (I.E., TRAFFIC SIGNAL, HEADLIGHT, TAILLIGHT) VIEWED THROUGH THE FRONT WINDSHIELD CREATES AN OPTICAL EFFECT OF MULTIPLE IMAGES, SOMEWHAT LIKE VIEWING THE LIGHT THROUGH A PRISM. THE EFFECT TYPICALLY MANIFESTS AS A QUINTUPLE IMAGE WHEN THE LIGHT IS VIEWED FROM A DISTANCE -- TWO FALSE IMAGES EACH ABOVE AND BELOW THE ACTUAL LIGHT. AS THE LIGHT SOURCE IS APPROACHED, THE IMAGES CONVERGE ON THE CENTER (ACTUAL) LIGHT SOURCE, GOING FROM FIVE TO THREE (ONE FALSE ABOVE AND BELOW) TO EVENTUALLY NEARLY ONE IMAGE WHEN AT A STOP LINE. THIS EFFECT HAS BEEN CONTINUOUSLY OCCURRING SINCE OCTOBER 2011, AND IT OCCURS WITH ALL SOURCES OF LIGHT. RED AND YELLOW COLORS ARE THE MOST VISIBLE/PRONOUNCED, BUT IT IS ALSO SEEN WITH GREEN OR OTHER COLORS OF LIGHT. ALTHOUGH THE VEHICLE IS DRIVABLE, THE PRISMATIC EFFECT IS VERY DISTRACTING, ESPECIALLY IN AN URBAN/SUBURBAN ENVIRONMENT WHERE THERE ARE MANY TRAFFIC SIGNALS AND OTHER VEHICLES IN THE AREA. *TR

Date Complaint Filed: 12/29/2011
Component(s): ENGINE AND ENGINE COOLING , VEHICLE SPEED CONTROL

Date of Incident: 12/02/2011
NHTSA ID Number: 10441676

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU5B1...

SUMMARY:

THE CAR SUDDENLY DECELERATED FROM 65 MILES AN HOUR TO ABOUT 5 MILES PER HOUR WHILE DRIVING ON A HIGHWAY AT NIGHT WITH THE SHOULDER BLOCKED DUE TO ROAD CONSTRUCTION. THIS SAME PROBLEM WAS PRESENT IN THE 2004 PRIUS AND WAS APPARENTLY THE SUBJECT OF NHTSA INVESTIGATION. THERE WAS A RECALL ISSUED ON NOVEMBER 30, 2010 FOR 650,000 UNITS OF THE 2010 PRIUS. TOYOTA HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THIS PROBLEM IN THE EARLIER MODELS AND ADMITS IT DOESN'T KNOW THE CAUSE OF THE PROBLEM IN THE 2011 PRIUS. THIS DEFECT PRESENTS A GREAT DANGER, ESPECIALLY WHEN DRIVING IN HEAVY TRAFFIC AT HIGHWAY SPEEDS. *KB

Date Complaint Filed: 12/28/2011
Component(s): VISIBILITY

Date of Incident: 07/15/2011
NHTSA ID Number: 10441538

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU0B1...

SUMMARY:

TL- THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE SIDE WINDOWS WOULD BECOME EXTREMELY FOGGY AND THE CONTACT WAS UNABLE TO UTILIZE THE SIDE-VIEW MIRRORS WHEN NEEDED. THE CONTACT WOULD HAVE TO OPEN THE WINDOWS IN AN ATTEMPT TO CLEAR THE WINDOWS BUT TO NO AVAIL. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS ADVISED THAT THE FAILURE WAS NOT CONSIDERED A SAFETY DEFECT AND THAT THEY WOULD BE UNABLE TO ASSIST. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 6,000. KMJ - UPDATED 02/09/12*LJ THE CONSUMER WAS INFORMED IT WAS A DESIGN PROBLEM AND NOTHING COULD BE DONE ABOUT IT. THE CONSUMER ALSO STATED THE LEFT SIDE VIEW MIRROR VIBRATED AT HIGH SPEEDS. THE DEALER FOUND THE MIRROR WAS LOSING ITS HOUSING. UPDATED 02/27/12

 

Date Complaint Filed: 11/28/2011
Component(s): ELECTRICAL SYSTEM , VISIBILITY

Date of Incident: 11/17/2011
NHTSA ID Number: 10437623

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU9B0...

SUMMARY:

I WAS A FRONT PASSENGER IN A 2011 TOYOTA PRIUS. WE JUST GOT IN THE CAR. MY FRIEND TURNED IT ON. I LOWERED MY WINDOW AND PLACED MY ARM IN AN UPRIGHT POSITION JUST OVER THE WINDOWS LOWER MOLDING. MY FRIEND WENT TO RAISE MY WINDOW BECAUSE HE WANTED THE A/C ON. HE USED HIS AUTO UP FEATURE FROM THE DRIVERS SIDE. BEFORE I COULD REMOVE MY ARM, THE WINDOW WAS ALREADY MOVING UP. IT STARTED TO SQUEEZE MY ARM IN THE VERTICAL POSITION. I HAD MY THUMB INSIDE THE VEHICLE AND MY FOUR FINGERS OUT SIDE THE WINDOW FROM THE TOP. I COULD NOT RELEASE MY HAND FROM EITHER DIRECTION. MEANWHILE THERE WAS A TREMENDOUS AMOUNT OF PRESSURE FROM THE BOTTOM. SO BAD, I STARTED TO YELL AT MY FRIEND TO LOWER THE WINDOW. HE SAID IT WOULDN'T GO DOWN. I STARTED TO PANIC BECAUSE THE PAIN WAS VERY BAD. I WAS ABOUT TO PUNCH THE WINDOW BUT QUICKLY REACHED ACROSS MY BODY USING MY LEFT HAND. I USED MY PASSENGER SIDE WINDOW CONTROL AND WAS ABLE TO LOWER THE WINDOW. THIS SO-CALLED AUTO-DOWN PINCH PROTECTION DOES NOT ACTIVATE RIGHT AWAY. I FIRMLY BELIEVE IT ACTIVATES ONLY PAST A CERTAIN POINT. ACCORDING TO TOYOTA'S WEBSITE, THIS FEATURE SHOULD APPLY TO ALL POSITIONS BUT IN FACT DOES NOT. THE BACK OF MY ARM WAS SORE FOR DAYS AND DID BRUISE. WE TESTED MY FRIENDS CAR AGAIN ANOTHER DAY AND DISCOVERED THE EXACT SAME THING HAD HAPPENED AGAIN. THIS TIME WE ONLY USED OUR HANDS TO APPLY PRESSURE AT THE VERY BOTTOM INSTEAD OF ONLY AT THE TOP OR IN THE MIDDLE. THIS IS A HUGE CONCERN. TOYOTA WAS EMAILED BUT I HAVEN'T HEARD BACK FROM A REPRESENTATIVE. IN MY OPINION, I SHOULD HAVE RECEIVED AN EMAIL BACK OR A PHONE CALL AT THE LEAST. IT SADDENS ME BECAUSE I TOO AM THE OWNER OF TWO TOYOTAS. WHERE IS THE PRIORITY NOW? *KB

Date Complaint Filed: 11/23/2011
Component(s): VISIBILITY

Date of Incident: 07/01/2011
NHTSA ID Number: 10436840

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU4B1...

SUMMARY:

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT IN FOGGY OR RAINY WEATHER CONDITIONS, CONDENSATION WOULD BUILD ON EACH WINDOW, PREVENTING THE CONTACT FROM SEEING THE ROADWAY. THE CONTACT STATED THAT THE DEFROSTER WOULD NOT CLEAR THE WINDOWS. SHE ALSO TRIED OPENING THE WINDOWS TO ALLOW THE CONDENSATION TO EVAPORATE BUT TO NO AVAIL. THE DEALER WAS CONTACTED AND ADVISED THAT REPAIRS COULD NOT BE MADE BECAUSE THE FAILURE WAS CONTRIBUTED TO THE DESIGN AND MANUFACTURING OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 31,059. ...UPDATE 01/20/12 *BF UPDATED 01/25/12

 

Date Complaint Filed: 11/15/2011
Component(s): SERVICE BRAKES, HYDRAULIC

Date of Incident: 11/13/2011
NHTSA ID Number: 10435637

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU7B0...

SUMMARY:

WHILE STEPPING FIRMLY ON THE BRAKE AND SHIFTING INTO REVERSE, THE VEHICLE MOVED APPROXIMATELY 18 INCHES BACKWARDS THEN STOPPED SUDDENLY. THIS HAS OCCURRED ON AT LEAST THREE SEPARATE OCCASIONS, ALTHOUGH USUALLY WHEN STARTING THE VEHICLE. THIS TIME I PAID CLOSE ATTENTION TO THE POSITION OF MY FOOT ON THE BRAKE. IT WAS FIRMLY PRESSED, BUT TRAVELED ONLY 1-2 INCHES. AFTER THE VEHICLE STOPPED AND I WAS SATISFIED THAT I HADN'T MADE A MISTAKE I RELEASED THE BRAKE AND REAPPLIED IT. THIS TIME IT TRAVELED THE NORMAL 3-4 INCHES. EACH TIME I HAVE THE CAR SERVICED AT THE DEALER I MENTION THIS TO THE TECHNICIAN. THEY REPLY THAT THEY'VE HEARD OF THAT HAPPENING, BUT OFFER NO SOLUTION. *TR

Date Complaint Filed: 11/12/2011
Component(s): SUSPENSION

Date of Incident: 11/04/2011
NHTSA ID Number: 10435352

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): Not Available

SUMMARY:

MY BRAND NEW 2011 PRIUS CLASS FIVE WITH ALLOY WHEEL, MAKE A LOT OF NOISE COMING FROM FRONT LEFT TIRE. TIRE IS BRAND NEW, TRY A TIRE ROTATE, WHEEL IS STILL MAKING NOISE AT 5MPH TO 70. TAKE IT TO DEALER THEY SAY IT NORMAL WHEN I DON'T THINK IT NORMAL. VERY STARING FOR A BRAND NEW CAR TO MAKE THESE NOISE. *TR

Date Complaint Filed: 10/30/2011
Component(s): ENGINE AND ENGINE COOLING

Date of Incident: 10/29/2011
NHTSA ID Number: 10433593

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU6B0...

SUMMARY:

UPON STARTING VEHICLE, A VERY LOUD KNOCKING NOISE, ACCOMPANIED BY SHAKING OCCURRED. AT THIS TIME NO FAILURE/WARNING LIGHTS APPEARED ON DASHBOARD. MOVED CAR FORWARD APPROXIMATELY 15 FEET, AND PLACED CAR IN PARK, KNOCKING/SHAKING DID NOT ABATE. TURNED CAR OFF. THE NEXT DAY, THE CAR, UPON STARTING HAD THE SAME LOUD KNOCKING/SHAKING. IT WAS AUDIBLE FROM SEVERAL FEET AWAY FROM THE CAR. ON THE SECOND TIME, IT WAS ACCOMPANIED BY A WARNING LIGHT TO PUT THE CAR IN PARK. VEHICLE WAS TOWED TO THE DEALERSHIP. *TR

Date Complaint Filed: 10/26/2011
Component(s): POWER TRAIN

Date of Incident: 10/05/2011
NHTSA ID Number: 10432919

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU7B5...

SUMMARY:

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT WAS DRIVING 55 MPH WHENM THE VEHICLE UNEXPECTEDLY SHIFTED INTO NEUTRAL AND A WARNING BELL SOUNDED. THE FAILURE HAD SINCE RECURRED INTERMITTENTLY AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT SHE MAY HAVE BEEN INADVERTENTLY PRESSING THE PARKING BUTTON. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 800.

Date Complaint Filed: 10/11/2011
Component(s): SEATS

Date of Incident: 10/03/2011
NHTSA ID Number: 10429445

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU3B1...

SUMMARY:

THE DRIVER'S HEAD SEAT, OF THE PRIUS 2011, POPS UP WHEN DRIVING ON A HIGH WAY ESPECIALLY IF THE ROAD IS A BIT ROUGH. *KB

 

Date Complaint Filed: 08/30/2011
Component(s): POWER TRAIN

Date of Incident: 06/15/2011
NHTSA ID Number: 10423463

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DUXB0...

SUMMARY:

MY 2011 PRIUS II INTERMITTENTLY GOES INTO REVERSE WHEN I SHIFT INTO DRIVE. APPROXIMATELY 10 TIMES NOW SINCE BEGINNING. TWICE IT HAS GONE INTO DRIVE WHEN I HAVE SHIFTED INTO REVERSE.

 

Date Complaint Filed: 08/05/2011
Component(s): SEATS

Date of Incident: 09/04/2010
NHTSA ID Number: 10417663

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU3B0...

SUMMARY:

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE DRIVERS SIDE HEADREST WOULD SLIDE UP AND OUT OF THE SEAT WHILE DRIVING. THE CONTACT ALSO STATED THAT THE HEADREST WOULD OBSTRUCT HIS VISION WHEN ATTEMPTING TO SEE WHAT WAS TAKING PLACE FROM THE REAR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT ALL DRIVERS SIDE HEADRESTS ON THE 2011 MODEL YEAR VEHICLES FUNCTION IN THE SAME FASHION. THE CONTACT WAS ALSO INFORMED THAT THE FAILURE WAS NOT A SAFETY FEATURE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 7,000.

Date Complaint Filed: 07/26/2011
Component(s): SERVICE BRAKES, HYDRAULIC

Date of Incident: 07/26/2011
NHTSA ID Number: 10415273

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU8B1...

SUMMARY:

I HAVE A 2011 PRIUS AND IF WHILE I AM BRAKING, I DRIVE OVER A BUMP IN THE ROAD, THE BRAKES RELEASE. I MUST RE-APPLY THE BRAKES TO RE-ENGAGE THEM. I FEEL THIS IS VERY DANGEROUS. THERE ARE NUMEROUS WEBSITE REFERENCES TO THIS PROBLEM. WHEN WILL A RECALL HAPPEN BEFORE SOMEONE HAS A SERIOUS ACCIDENT? *TR

Date Complaint Filed: 07/19/2011
Component(s): AIR BAGS

Date of Incident: 07/17/2011
NHTSA ID Number: 10413491

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:Yes
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DUXB0...

SUMMARY:

PURCHASED A NEW 2011 TOYOTA PRIUS FROM RAHAL TOYOTA, [XXX] ON 07/02/2011. CAR WAS MANUFACTURED IN 03/2011. ON 07/17/2011 A CAR MADE AN ILLEGAL LEFT TURN DIRECTLY IN FRONT OF US AND THE FRONT OF THE PRIUS STRUCK THE PASSENGER SIDE OF THE OTHER CAR AT APPROX. 45 MPH. THE PRIUS AIRBAGS DID NOT DEPLOY AND THE ENGINE/ HYBRID SYSTEM CONTINUED TO RUN. EMERGENCY PERSONNEL REPORTED THAT THEY HAD JUST TAKEN A CLASS ON HYBRID CARS AND SAID THAT THE AIRBAGS SHOULD HAVE DEPLOYED AND THE COMPUTER SHOULD HAVE SHUT THE CAR DOWN AS SOON AS THE IMPACT OCCURRED. DAMAGE TO THE OTHER CAR WAS VERY SEVERE. DAMAGE TO THE PRIUS SEEMS TO BE FOCUSED ON THE RIGHT FRONT, BUT INVOLVES THE ENTIRE FRONT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *KB

 

Date Complaint Filed: 06/25/2011
Component(s): EQUIPMENT

Date of Incident: 06/23/2011
NHTSA ID Number: 10408896

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU5B0...

SUMMARY:

NEW 2011 PRIUS II DELIVERED BY JAFFARIAN TOYOTA WITHOUT FLOOR MAT SECURING DEVICE INSTALLED. FLOOR MAT NOT BEING SECURED COULD CAUSE INTERFERENCE WITH PEDALS. *TR

Date Complaint Filed: 04/18/2011
Component(s): VEHICLE SPEED CONTROL

Date of Incident: 02/01/2011
NHTSA ID Number: 10396689

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU6B0...

SUMMARY:

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING AT ANY SPEED, THE CONTACT STATED THAT THE VEHICLE WOULD SUDDENLY ACCELERATE FORWARD WHILE PRESSURE WAS BEING APPLIED TO THE BRAKES. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER TOOK A COMPLAINT ON THE CONTACTS BEHALF BUT PROVIDED NO FURTHER ASSISTANCE. THE CURRENT MILEAGE WAS 2,000 AND THE FAILURE MILEAGE WAS 900. 

Date Complaint Filed: 03/30/2011
Component(s): POWER TRAIN

Date of Incident: 03/27/2011
NHTSA ID Number: 10393790

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DUXB1...

SUMMARY:

NEW 2011 TOYOTA PRIUS SHOOK VIOLENTLY UPON STARTUP. SEVERE ENGINE NOISE FOR 10 SECONDS UNTIL SMOOTHING OUT AFTER 40 SECONDS. DASHBOARD AND BODY PANELS VISIBLY RATTLING. ONLY 970 MILES ON ODOMETER. CHECKED INTERNET, AND FOUND MANY OTHERS WITH SAME PROBLEM. WORRIED ABOUT DRIVETRAIN DAMAGE. *TR

 

Date Complaint Filed: 03/24/2011
Component(s): UNKNOWN OR OTHER , VISIBILITY

Date of Incident: 03/01/2011
NHTSA ID Number: 10393328

Vehicle MakeModelModel Year(s)

• TOYOTAPRIUS2011

• Crash:No
• Fire:No
• Number of Injuries:0
• Number of Deaths:0

Manufacturer: TOYOTA MOTOR CORPORATION

Vehicle Identification No. (VIN): JTDKN3DU0B0...

SUMMARY:

REAR VISIBILITY SERIOUSLY HAMPERED BECAUSE NO CAMERA INSTALLED IN VEHICLE. TOYOTA MOTOR CAR COMPANY KNOWS FROM EXPERIENCE THE SERIOUS SAFETY & FINANCIAL CONSEQUENCES OF NOT ADDRESSING A SAFETY ISSUE & A CAMERA PROVIDING THE DRIVER REAR VISIBILITY COULD DRAMATICALLY SAVE THE LIFE OF PERSON(CHILD) AT REAR OF VEHICLE. IT IS TO BE NOTED TOYOTA INSTALLED CAMERA IN THE PRIUS ONLY WHEN NAVIGATION SYS. IS PURCHASED.